christoph86 Posted October 21, 2014 Report Share Posted October 21, 2014 I just got the new Challenger Prime. Very nice board for the price. I have downloaded the software from the website for this particular board, however after unzipping and trying to run the setup nothing happens. There is one review on Newegg that states they have the same problem. Once I can get this setup, this board will get a great review from me. Great work, this is filling a void full of mostly junk at the budget end of gaming keyboards. Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted October 21, 2014 Report Share Posted October 21, 2014 I just got the new Challenger Prime. Very nice board for the price. I have downloaded the software from the website for this particular board, however after unzipping and trying to run the setup nothing happens. There is one review on Newegg that states they have the same problem. Once I can get this setup, this board will get a great review from me. Great work, this is filling a void full of mostly junk at the budget end of gaming keyboards. Hi There Christoph, Sorry to hear this, let me check this and try to resolve this issue ASAP for you Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted October 21, 2014 Report Share Posted October 21, 2014 Hi Christoph, Can you check in the notification area near your clock to see if the software icon is showing there? if it is can you double click it and it should show you the GUI for the keyboard. Quote Link to comment Share on other sites More sharing options...
christoph86 Posted October 21, 2014 Author Report Share Posted October 21, 2014 No it doesn't show up there Quote Link to comment Share on other sites More sharing options...
avperry Posted October 23, 2014 Report Share Posted October 23, 2014 I have the same problem. Software wont install Windows 7. Multimedia keys work as does backlighting controls. Here is a link to a review with the same problem - http://www.computershopper.com/keyboards/reviews/thermaltake-tt-esports-challenger-prime/%28page%29/2#review-body Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted October 23, 2014 Report Share Posted October 23, 2014 hi Guys, did you try the newest version from the website that is there presently? also did you see the install screen when running the setup file? Quote Link to comment Share on other sites More sharing options...
avperry Posted October 23, 2014 Report Share Posted October 23, 2014 Just tried the version d/l 1 hour ago at the time of the post. istallation hangs at the start of file installation Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted October 23, 2014 Report Share Posted October 23, 2014 Hi there, Can you please screenshot where it is hanging so i can work with our software team? Quote Link to comment Share on other sites More sharing options...
avperry Posted October 23, 2014 Report Share Posted October 23, 2014 Here you are The 2nd screen was after selecting "Next" Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted October 23, 2014 Report Share Posted October 23, 2014 Thank you, We will look into this and try to reproduce it. We will get back to you as soon as possible. Quote Link to comment Share on other sites More sharing options...
christoph86 Posted October 28, 2014 Author Report Share Posted October 28, 2014 The download now installs and works great. Thanks! Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted October 28, 2014 Report Share Posted October 28, 2014 Awesome to hear!! thanks for the update guys! Quote Link to comment Share on other sites More sharing options...
Guest Tt Paul Posted October 29, 2014 Report Share Posted October 29, 2014 The download now installs and works great. Thanks! Hi, Christoph86 Glad to see the problem solved, thank you and sorry about the inconvenience! Tt Shannon 1 Quote Link to comment Share on other sites More sharing options...
avperry Posted October 29, 2014 Report Share Posted October 29, 2014 Still not working for me Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted October 29, 2014 Report Share Posted October 29, 2014 Hi Avperry, Can you list your system specs? we can try to reproduce the issue in house. also I do notice that in the screenshots you provided it is showing a driver loading bar at the bottom (Icon half filled green)Was the keyboard freshly plugged in and still initializing when you tried running the installer? Quote Link to comment Share on other sites More sharing options...
avperry Posted October 31, 2014 Report Share Posted October 31, 2014 That green icon is "DVDStyler" and my specs are: Xeon E5450 Intel DP45SG 4GB Ram 8800GTS Asus Xonar DG SATA 600 PCI Express Toshiba 1TB HDD Hitachi 3TB HDD Logitech G5 mouse Saitexk X52 Pro sometimes Quote Link to comment Share on other sites More sharing options...
avperry Posted November 8, 2014 Report Share Posted November 8, 2014 Anything? :crickets: Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted November 9, 2014 Report Share Posted November 9, 2014 That green icon is "DVDStyler" and my specs are: Xeon E5450 Intel DP45SG 4GB Ram 8800GTS Asus Xonar DG SATA 600 PCI Express Toshiba 1TB HDD Hitachi 3TB HDD Logitech G5 mouse Saitexk X52 Pro sometimes Hi AVPerry, I am working with our team to check on this, as sometimes software issues there are many things that can cause an incompatibility. I will update you as soon as we have something figured out for you on this. Quote Link to comment Share on other sites More sharing options...
avperry Posted December 18, 2014 Report Share Posted December 18, 2014 Hey is only been over a month Quote Link to comment Share on other sites More sharing options...
avperry Posted January 1, 2015 Report Share Posted January 1, 2015 Two months and nothing. Does Tt tech supoort exist? Starting to wonder about this keyboard and Tt in general. I have alwas been happy with Tt products and support since Dragon Orb 3. Now I cant recommend Tt to anyone. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 5, 2015 Report Share Posted January 5, 2015 Two months and nothing. Does Tt tech supoort exist? Starting to wonder about this keyboard and Tt in general. I have alwas been happy with Tt products and support since Dragon Orb 3. Now I cant recommend Tt to anyone. Hey avperry, sorry fro the inconvenience caused. I'll check the status for you and will keep you updated once I've got the news from the Tech Quote Link to comment Share on other sites More sharing options...
avperry Posted February 19, 2015 Report Share Posted February 19, 2015 Another month and a half. Gotta give it up to forum admins and tech support . A simple problem with the the install wrapper and it takes over 3 months to figure out. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 9, 2015 Report Share Posted March 9, 2015 Another month and a half. Gotta give it up to forum admins and tech support . A simple problem with the the install wrapper and it takes over 3 months to figure out. Hey avperry, Try to install the new firmware available on our website!. Click HERE for the link to install. Keep us updated! Quote Link to comment Share on other sites More sharing options...
helpmepls Posted May 28, 2015 Report Share Posted May 28, 2015 Now im scared reading all these. i just got this today have spent about a hour trying to figure it out now i come on here and see its been a problem for a very long time. should i just return this keyboard? idk about anyone else but the link he posted as new firmware doesnt work at all for me i click setup nothing happens Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted May 29, 2015 Report Share Posted May 29, 2015 Now im scared reading all these. i just got this today have spent about a hour trying to figure it out now i come on here and see its been a problem for a very long time. should i just return this keyboard? idk about anyone else but the link he posted as new firmware doesnt work at all for me i click setup nothing happens Hey, are you encountering the same issue? something wrong with the software? Try the link below: TT ESPORTS CHALLENGER PRIME VERSION3.0 MUTI-LANGUAGE VERSION FOR ENGLISH,GERMAN,FRENCH,RUSSIA,POLISH,CZECH. CORRECTED DELAY-TIME ISSUE. TT ESPORTS CHALLENGER PRIME VERSION3.0 MUTI-LANGUAGE VERSION FOR ENGLISH,SPANISH,PORTUGUESE,THAI,TURKISH. CORRECTED DELAY-TIME ISSUE. TT ESPORTS CHALLENGER PRIME VERSION3.0 MUTI-LANGUAGE VERSION FOR ENGLISH,ç°¡é«”ä¸æ–‡,ç¹é«”ä¸æ–‡,JAPAN,KOREAN. CORRECTED DELAY-TIME ISSUE. Keep me updated! ThermalMike 1 Quote Link to comment Share on other sites More sharing options...
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