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Brand New DPS G PC APP 3.0 cause crash


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Hallo,

 

I have added another video card to my PC (Sapphire Rx 570 8gb) and now probably the DPS G app embedded HWINFO.dll execution causes my PC to crash!

I validated it by manually starting the older HWINFO64 5.60, because it is generating the same crash (Windows 10 WHEA stop error).

After updating to the latest HWINFO 64 (v5.84) the HWINFO 64 now working ok (no STOP error), but DPSG start still crashes the PC.

Please update the hwinfo.dll-s to the latest in your applicaton!

 

Regards,

Attila

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Hi horszaga

Thank you for you report. 

Could you provide "saveFunction.ini" file for us to understand the problem?

Here is the file path. C:\Users\user\AppData\Roaming\Tt\DPS-G

IMG_29052018_093953_0.png.c87a7e7ce8229dc8923e60c098c70f52.png

 

We need you help us following these steps to understand issue.

Unzip this file PC_info.zip. This is execution file.

Put on the PC_info.exe into this folder (C:\Program Files (x86)\Tt\Tt DPS G App)

Execute the program PC_info.exe and send us the program screen shot.

 

So you have to send us 1 file(saveFunction.ini) and 1 screen shot.

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