Ragn0r Posted June 28, 2018 Report Share Posted June 28, 2018 I have x1 RIING 14 Plus 3fan pack and x2 5fan packs and on a new install i get The feature you are trying to use is on a CD_ROM or other removable disk that is not available. Where do I get the file I need for this install? Quote Link to comment Share on other sites More sharing options...
Tack Posted June 28, 2018 Report Share Posted June 28, 2018 Try downloading and installing the x86 from here https://www.microsoft.com/en-us/download/details.aspx?id=52685 Quote Link to comment Share on other sites More sharing options...
Ragn0r Posted June 28, 2018 Author Report Share Posted June 28, 2018 32 minutes ago, Tack said: Try downloading and installing the x86 from here https://www.microsoft.com/en-us/download/details.aspx?id=52685 Quote Link to comment Share on other sites More sharing options...
Tack Posted June 28, 2018 Report Share Posted June 28, 2018 can you confirm you windows is up to date also normally before it gets to installing microsoft visual c++ 2015 it tends to finish the rgb plus software install. can you see if the rgb plus software will even launch without that version of c++ 2015 Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted June 29, 2018 Report Share Posted June 29, 2018 Hello, If you already have the Redistributable installed, then you do not need it, as it is already installed. What you can do is uninstall it, then run the software to reinstall it, it will not reinstall over the top, "Microsoft" Also, that CD-Rom thing, first I have seen it, what OS are you using??? Share your system specs as well, we can take a look. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted June 29, 2018 Report Share Posted June 29, 2018 3 hours ago, Ragn0r said: "Another version of this product is already installed" Quote Link to comment Share on other sites More sharing options...
Ragn0r Posted July 22, 2018 Author Report Share Posted July 22, 2018 Apologies for the delayed response. Here is some good news tough. Just installed a brand new Riing 14 Plus 5 fan pack I ordered from Amazon. The controller was very new in that the power cable was not attached and the fan ports are embossed with number 1 through 5. The are working with the software (version 1.2.0.F2.03) as expected. I have a RMA for the three older controllers and hopefully they will be like these new controllers. ROG Zenith Extreme with Threadriper 1950X. Fan 1 & 2 are displayed behind fans 3,4,5. To bring fans 1&2 forward just click on the gray area in the back. Quote Link to comment Share on other sites More sharing options...
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