Drux Posted July 21, 2018 Report Share Posted July 21, 2018 Hello; I am having a problem when it comes to being able to manage the software, I bought the thermaltake pure plus 12. And when it comes to opening the application, I get the following error: could not find fan controller please check the fan controller is connected: Error Code H_0x0001 Could you please tell me what I did wrong. The 3 fans are directly connected to the controller, then a connection of 4 pinies to molex so that it has power, and I have connected the long cable, which comes with 2 micro usb sockets, 1 of them to the hub and the other directly to the board, leaving the other microbus connection unconnected since I understand that this is in case you want to connect another separate controller. Currently I can not have 3 rgb fans which I can not handle in any way. Also say that the switches have left ON, only the first 3, the corresponding to which I have currently connected. The switch with the number 4 is OFF. I would appreciate your help, and many thanks in advance. Quote Link to comment Share on other sites More sharing options...
Tack Posted July 21, 2018 Report Share Posted July 21, 2018 Can you take a screenshot of the software and what is you system specs Quote Link to comment Share on other sites More sharing options...
Drux Posted July 21, 2018 Author Report Share Posted July 21, 2018 Of course, thanks for answering.The truth is that I have assembled the team from scratch, and the fact that I can not control the fans has me that I do not know what to do.The specifications of my team are:Processor: Intel core i 5 8600k Motherboard: MSIz370 tomahawkRAM Memory: 16gb gskill ripjaws 3000 mhz Liquid refrigeration: Enermax liqmax 240.(I put this because 2 of the 3 fans of thermaltake) Remember that they are pure plus 12, I have them in the radiator replacing the series fans that come with this cooling. Power supply: Corsair rm750w If you need any more information let me know.Thank you very much in advance and see if we can find the solution.Regards, and I feel my English is using the google translator. Greetings from Spain. Quote Link to comment Share on other sites More sharing options...
Tack Posted July 21, 2018 Report Share Posted July 21, 2018 first thing I would do is recheck the connections to the controller and the motherboard header. As for the switches are you talking about the ones on the controller unit its self?. If you are and only have one controller they should be like this Quote Link to comment Share on other sites More sharing options...
Drux Posted July 22, 2018 Author Report Share Posted July 22, 2018 Thank you very much !!!, has re-checked all the connections and seen in the controller, that as only I have only 1, which controls the 3 fans, had the buttons. I have put them as in your image and my name is you have recognized them. The only thing that now hurts me is the following error, can I say that you owe me and that I can remove it? Thank you very much for the help !!! Quote Link to comment Share on other sites More sharing options...
Tack Posted July 22, 2018 Report Share Posted July 22, 2018 can you take a screenshot of the software Quote Link to comment Share on other sites More sharing options...
Drux Posted July 22, 2018 Author Report Share Posted July 22, 2018 Of course, here you can see it, thank you very much for the help Quote Link to comment Share on other sites More sharing options...
Tack Posted July 22, 2018 Report Share Posted July 22, 2018 Ok so on riing 4 and 5 click the green circle at the top after that it should look like this after that you should be all good Quote Link to comment Share on other sites More sharing options...
Drux Posted July 23, 2018 Author Report Share Posted July 23, 2018 Thank you very much, effectively solved, I supposed it was something of that but I did not know how to disable them. As you see in the previous image, I have 3 profiles created, according to the use of the pc, and I do not know why but when turning off and on the PC, I automatically get the profile number 3, when I would like it to be 1, or be able to choose I do not know how to do that, I promise it is the last thing I ask. XD. Thank you very much for the help!!!! Quote Link to comment Share on other sites More sharing options...
Tack Posted July 23, 2018 Report Share Posted July 23, 2018 The software not using the last used profile seems to be a bug that was introduced in 1.1.8. I am sure they are working on a fix. I am having this issue as well. Quote Link to comment Share on other sites More sharing options...
Drux Posted July 24, 2018 Author Report Share Posted July 24, 2018 ok, thank you very much, do you know something about how often you get an update, or if there is a portal to keep up to date with the latest software updates? ...Thank you for the help and best regards Quote Link to comment Share on other sites More sharing options...
Tack Posted July 24, 2018 Report Share Posted July 24, 2018 Looks like our issue might have been answered tested and it fixed it for me. Quote Link to comment Share on other sites More sharing options...
Drux Posted July 25, 2018 Author Report Share Posted July 25, 2018 Well I have updated and to me with the fans pure plus 12, it does not solve anything, when it comes to turn off and turn on the computer, put another profile different from the last I used. The profile number 3, but knowing that it is a matter of improving the software I am more relaxed. Greetings and thank you Quote Link to comment Share on other sites More sharing options...
HenryM Posted February 7, 2019 Report Share Posted February 7, 2019 February 2019, still getting this error with software version 1.2.61 Quote Link to comment Share on other sites More sharing options...
henie4 Posted February 8, 2019 Report Share Posted February 8, 2019 I have the same problem using TT RGB Plus 1.2.61 on my new Riing Plus 12 RGB Radiator Fan TT Premium Edition (3 Fan Pack). Quote Link to comment Share on other sites More sharing options...
Chad_Arild Posted February 14, 2019 Report Share Posted February 14, 2019 @henie4 I have NOT seen that 1 2 3 option above "Light Mode" in VER. 1.2.61 , F 2.0.3, you may need to uninstall TT RGB PLUS and reinstall the latest Ver. You will have to turn "OFF" any unused ports on the controller. Quote Link to comment Share on other sites More sharing options...
capchaos Posted April 3, 2021 Report Share Posted April 3, 2021 I have the exact same issue with Version 1.4.0. (can not detect controller, please check .... Error Code H_0x0001). What is different on my end though is that after re-installing, everything works fine for a few days. I need to reinstall once a week so far. Quote Link to comment Share on other sites More sharing options...
Shaq786 Posted August 19, 2021 Report Share Posted August 19, 2021 i’m having the same problem on my mousepad and i’m using an msi laptop to customize it. please help me asap i dont know how o can fix it Quote Link to comment Share on other sites More sharing options...
Tony.P Posted August 24, 2021 Report Share Posted August 24, 2021 On 8/19/2021 at 9:16 AM, Shaq786 said: i’m having the same problem on my mousepad and i’m using an msi laptop to customize it. please help me asap i dont know how o can fix it Dear Shaq786 Could you tell us what is the mousepad model name? Maybe you should use TT iTAKE, here is official download page: https://www.thermaltake.com/downloads Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.