shadow731 Posted August 23, 2018 Report Share Posted August 23, 2018 I have same problem tt support is worthless I was ignored once then sorry we could not help you wish you best of luck tt has no intentions of assisting customers or standing behind their product. bottom line 4 pin fan light combination should not be that problematic I removed cooler and fans put in cooler masters rbg had no problems best advice stop wasting your time on company that does not support you or their product . Quote Link to comment Share on other sites More sharing options...
KLU Posted August 25, 2018 Report Share Posted August 25, 2018 On 8/23/2018 at 5:25 AM, shadow731 said: I have same problem tt support is worthless I was ignored once then sorry we could not help you wish you best of luck tt has no intentions of assisting customers or standing behind their product. bottom line 4 pin fan light combination should not be that problematic I removed cooler and fans put in cooler masters rbg had no problems best advice stop wasting your time on company that does not support you or their product . Sadly, I have to agree. I created a bunch of support tickets describing this problem and they never got back to me. Thermaltake, are you going to do anything with this problem? I don't want to open my case every time I power on my computer and power-cycle the controller manually to get the fans connected/working with the software. Is this the hardware problem or software problem? Can we get any input on this from your side? Thanks! Quote Link to comment Share on other sites More sharing options...
shadow731 Posted August 28, 2018 Report Share Posted August 28, 2018 sorry klu dont buy anymore of their products and tell everyone on social media how you were treated and when their pocket book shrinks they will listen hopefully they will not recover obviously by not responding your choice should be clear good luck I removed all their products and I build new pc every 2 years this was last dime tt will see from me Quote Link to comment Share on other sites More sharing options...
KLU Posted October 3, 2018 Report Share Posted October 3, 2018 It looks like the update to V 1.2.3 fixed the "Error Code:H_0x0001" problem. Fans are working OK a few days in a row now. If anything changes, I will let you all know. Quote Link to comment Share on other sites More sharing options...
KLU Posted October 14, 2018 Report Share Posted October 14, 2018 On 10/3/2018 at 3:49 PM, KLU said: It looks like the update to V 1.2.3 fixed the "Error Code:H_0x0001" problem. Fans are working OK a few days in a row now. If anything changes, I will let you all know. It's been over a week and I haven't got this error anymore. Good job Thermaltake, it was really annoying! One thing though - the fan lights are not "moving" when you wake your computer from sleep. Quote Link to comment Share on other sites More sharing options...
lucasnoop Posted January 15, 2019 Report Share Posted January 15, 2019 On 7/26/2018 at 1:52 PM, Avenger86 said: Hello! I have FX-8350 CPU. 1. I power on my pc 2. waiting when windows and all drivers and apps loading 3. unplug power cable (FDD connector on controller) 4. waiting few second 5. plug it back 6. load TT RGB Plus software. 7. all works good. sorry for my english Thank you for your help, your method work for me Quote Link to comment Share on other sites More sharing options...
tgkarelis Posted January 17, 2019 Report Share Posted January 17, 2019 i bought THERMALTAKE RIING PLUS 12 RGB RADIATOR FAN TT PREMIUM EDITION 120MM and i tried everything but the controller isn't recognized and the fan speed is in full speed intex z270 i 6600k !!! after the update 1.2.6 nothing works bmoneysonny420 1 Quote Link to comment Share on other sites More sharing options...
HenryM Posted February 7, 2019 Report Share Posted February 7, 2019 On 1/16/2019 at 7:26 AM, lucasnoop said: Thank you for your help, your method work for me I have the same problem (as post from 26/7/2018 post) for months now. running version V1.2.61 F2.0.3. For a brief moment after one of the updates it seemed to work ok on start up but not any more. Very hard to find solutions. Have built 3 computers all high end, never again will look at compeitor options going forward. If any one has a solution please help. The below works but is a pain in the #### to do on every occasion you shutdown and start up. 1. I power on my pc 2. waiting when windows and all drivers and apps loading 3. unplug power cable (FDD connector on controller) 4. waiting few second 5. plug it back 6. load TT RGB Plus software. 7. all works good. sorry for my englis Quote Link to comment Share on other sites More sharing options...
MIKEngptMS Posted October 20, 2019 Report Share Posted October 20, 2019 Use a male 9 pin header to usb and plug the usb in the back of computer. Ryzen chipset does not like the controller. Good look getting customer service to help you. This is crazy! I spent hours on this. I may send them a bill. Quote Link to comment Share on other sites More sharing options...
Chris Welch Posted May 28, 2020 Report Share Posted May 28, 2020 I may have to try this. Quote Link to comment Share on other sites More sharing options...
Jhec Laya Posted July 13, 2020 Report Share Posted July 13, 2020 (edited) Hi, i got the same problem it was an error on the controller as it says. I've tried everything that might be possible but i still have no luck. Any suggestion please help me. I'm really frustrated to this issue. I have gigabyte aorus Z390 motherboard bu the way. And intel core i7 8th gen for my cpu thanks. Edited July 13, 2020 by Jhec Laya Quote Link to comment Share on other sites More sharing options...
TT CPM Posted July 15, 2020 Report Share Posted July 15, 2020 Hi, May i know how many controllers you connect? did the fans light up when you power on your PC? Quote Link to comment Share on other sites More sharing options...
razor94 Posted December 28, 2020 Report Share Posted December 28, 2020 hello i just bought pure plus 14 fans and i got the application (error code :H_0x0001).. i look all the cabels and everything is good and connected how needs to be.. and i have only 3 fans and one controller.when my pc is on fans are working and lighting.. i dont know what is problem i need some help. ty Quote Link to comment Share on other sites More sharing options...
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