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Thermaltakes RGB Software + Ryzen System


Stug187

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Hello there, i just build a new PC and decided to get a Ryzen CPU and some Thermaltake Riing 12 RGB Premium Fans. First not a single software version would recognize my fans or my hub, then i got a new hub from the german support, then 1 single version of the premium software recognized my hub, but wont change the speed or color of my fans... is there any other thing i can do or is the only way to refund the thermaltake stuff and buy something that actually works?

sorry but i am really #### off right now...

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Hi,

What fans do you have exactly? Part number?

RYZEN made the change, it messed everything up for a lot of manufactures...

We had to make a new controller to fix our side due to this, you would need that, but it looks like you already got it.

What version of the software are you running? 1.2.1 is the latest.

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what do you mean with part number, where do i find it?

yea i got a new controller and tried a lot of versions, 1.0.2 / 1.2.1 / 1.1.7 / 1.1.5 but only with 1.0.2 i wont recieve a "cant find controller" error.... every other versions gives me errors......

its frustrating...

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18 hours ago, Stug187 said:

what do you mean with part number, where do i find it?

yea i got a new controller and tried a lot of versions, 1.0.2 / 1.2.1 / 1.1.7 / 1.1.5 but only with 1.0.2 i wont recieve a "cant find controller" error.... every other versions gives me errors......

its frustrating...

Part number will verify which fans you have, we have several "Riing Fans"

Do you have these? - http://thermaltakeusa.com/Cooler/Case_Fan_/Riing/C_00003016/Riing_Plus_12_RGB_Radiator_Fan_TT_Premium_Edition_3_Fan_Pack_/design.htm

Part number is on the box Example:  CL-F0XX-PL12SW-A

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I have this problem too. I tried some software ,but all software didn't started.

Riing RGB Software  V 2.0.2 https://www.thermaltake.com/products-model_support.aspx?id=C_00002924

TT RGB PLUS Software  V 1.2.1 https://www.thermaltake.com/products-model_support.aspx?id=C_00003016

 

My part is

FAN:CL-F049-PL12SW-A.

CPU:Ryzen 5 2600

M/B:Asrock B450 PRO4

OS:Windows 10 Pro 1803

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  • 3 weeks later...

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