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garagified

TT_RGB_Plus software issue after restart

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hi  good day!

 

new from this rgb riing plus im using 14cm 5 rgb riing plus fans in one controller. installed  and working .

i installed the riing plus software verison 1.2.1 and starts without problem.

but when i close the software, or restart the software. its not working anymore. .exe file is deleted automatically without reason. to work again i need to reinstall the software so every time i want to use the software i need to uninstall and reinstall the software. what a waste of time using this fk.. 

please someone help for the software if there is newer version for this or fix for this. thanks

pc specs.

z270 asus tuf 1 in 7600k

windows 10 home edition 64bit

 

 

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Sounds like your antivirus is removing it. I am running Trend Micro and it used to constantly delete it and mark it as a threat. I had to add the install folder for the TT software to my exception list, and I believe I also had to go in and manually go into my antivirus and mark the software as safe, after another install.

Try this and see if it works.

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thanks for reply. i dont think my antivirus/firewall is blocking it. i installed this version Riing_Plus_RGB_Tt_Premium_Edition_Setup_1.1.4_x86 and its works. problem with the software and it needs to repack and solve the bugs.. 

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On 8/18/2018 at 1:38 PM, garagified said:

thanks for reply. i dont think my antivirus/firewall is blocking it. i installed this version Riing_Plus_RGB_Tt_Premium_Edition_Setup_1.1.4_x86 and its works. problem with the software and it needs to repack and solve the bugs.. 

Did you investigate in your antivirus at all? If not, I really suggest you do.

 

16 hours ago, fummins03 said:

I am having the same problem it will not open ever after a reinstall. I guess I will be taking the fans out and sending them back, very unpleased with this purchase 

Have you tried my suggestion from my initial reply to garagified?

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kewlmunky yes I did, I looked around today and seen for some reason if your sound is set to 5.1 it wont work, so I changed the settings to 7.1 and so far so good, garagified you should try that and see if it works. Thank you for you help!

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That seems like quite the strange bug. I'm guessing the reason it would even matter is due to the sound lighting setting, but they should have verified it works with all sorts of different output configurations.

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