Deniska Posted August 23, 2018 Report Share Posted August 23, 2018 Need to solve several issues in my account of Cloud DPS software. It's can't manage switch off and restart! After registred my PSU in cloud DPS software under my account - my PSU has 2 records and both of them is offline (grey color imposible to press to off button!! 1) After I registred my PSU under my account, and because I confirm email twice or I don't know why (probably) now system show me 2 PSUs (I have only one and need to show only one) In the edit PSU menu I have only one PSU, second PSU is garbage and unreachable, but undeletable.... How I can delete second garbage one if I only have access to one MY PSU if I press edit button... Somebody from support can delete garbage record manual? Problem with garbage record appears because new PSU appears I think after I comfirm e-mail. 2) and both of PSUs for some reason in offline state in DPS cloud software, I can't manage my PSU (switht it off or restart) via cloud DPS software. So, I need that MY PSU stay alone and goes online! Is it clear? In mobile app store application it shows only one PSU as it is and this PSU goes online after my computer up. So mobile application works normally! If PSU is online I can manage it. Can somebody from support help me with cloud DPS? Need make online PSU and delete garbage PSU record... 3) MAPS always show error "This page doesn't show google maps correctly". Do you have support line to fix software bugs? I know that cloud is beta 1 software, but want to help you to fix all problems and help me please also. How to open ticket for this? Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted August 27, 2018 Report Share Posted August 27, 2018 Hi Deniska, thanks for your advice and recommendation, we know that there do exist some bugs in the cloud system, and we will do our best to fix it ASAP 1) we are working on this to delete the unknown PSU for you. it will be all clear by tomorrow 2) for the "Remote" feature on the cloud system, it is unavailable now, but for your mobile APP, it is workable we will fix it on the cloud system 3) about the MAP issue because Google just changes its policy, and we are working on it to meet their requirements thanks for your advice again, if you have more suggestions for us, you can email to FAE@thermaltake.com Quote Link to comment Share on other sites More sharing options...
Deniska Posted August 27, 2018 Author Report Share Posted August 27, 2018 18 hours ago, Darren YangTt Spm said: Hi Deniska, thanks for your advice and recommendation, we know that there do exist some bugs in the cloud system, and we will do our best to fix it ASAP 1) we are working on this to delete the unknown PSU for you. it will be all clear by tomorrow 2) for the "Remote" feature on the cloud system, it is unavailable now, but for your mobile APP, it is workable we will fix it on the cloud system 3) about the MAP issue because Google just changes its policy, and we are working on it to meet their requirements thanks for your advice again, if you have more suggestions for us, you can email to FAE@thermaltake.com Thank you very much for your reply!! As I understand 1) Thermaltake will try to delete garbage record and tomorrow I will see it. 2) This remote feature to switch off and restart computer temporatory anavailable for now in cloud beta 1 (but according to video presentation it works normally before as I understand) , but you will try to fix it ? 3) About the MAP is clear. My login to DPS cloud service is denism77@yandex.ru Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted August 28, 2018 Report Share Posted August 28, 2018 16 hours ago, Deniska said: Thank you very much for your reply!! As I understand 1) Thermaltake will try to delete garbage record and tomorrow I will see it. 2) This remote feature to switch off and restart computer temporatory anavailable for now in cloud beta 1 (but according to video presentation it works normally before as I understand) , but you will try to fix it ? 3) About the MAP is clear. My login to DPS cloud service is denism77@yandex.ru 5 Hi, 1) yes, that's correct 2) we will do our best to fix it ASAP, once it's done, we will send out a notice thanks again for your patient! Quote Link to comment Share on other sites More sharing options...
Deniska Posted August 28, 2018 Author Report Share Posted August 28, 2018 2 hours ago, Darren YangTt Spm said: Hi, 1) yes, that's correct 2) we will do our best to fix it ASAP, once it's done, we will send out a notice thanks again for your patient! first is done (see screenshot). thank you. I will wait second and third. Quote Link to comment Share on other sites More sharing options...
Lisandro Posted August 28, 2018 Report Share Posted August 28, 2018 Hi, I have the same issue but also it doesn't work on my Android device either. Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted August 29, 2018 Report Share Posted August 29, 2018 14 hours ago, Lisandro said: Hi, I have the same issue but also it doesn't work on my Android device either. HI Lisandro, could you provide us your PSU model name? also which feature that you can't use on your mobile app? remote feature? Quote Link to comment Share on other sites More sharing options...
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