eddd2002 Posted September 24, 2018 Report Share Posted September 24, 2018 Good afternoon! I had a problem with the DPS G App program when upgrading to version 3.0.9: 1. In cloud software - power unit recording is not active, you can not turn off and restart the computer. 2. The data was no longer downloaded to the cloud software. 3. The program on the computer does not load automatically when the computer is turned on (there is no icon in the Taskbar). Though in autoload is present. When forcing through the shortcut on the desktop - loads and displays the measurements, the login is entered. Power Supply Model - Thermaltake Toughpower DPS G RGB 1250W Titanium Windows Version - Windows 10 Pro x64 My login for the cloud service DPS - eddd2002@mail.ru Another question is how you can remove the wrong account from the cloud software. Thank you in advance! Quote Link to comment Share on other sites More sharing options...
JeffWu Posted September 25, 2018 Report Share Posted September 25, 2018 Hi eddd2002 1. In fact, it’s a known bug and our RD team have found this issue and work hard to solve it, we still need some time to solve it! 2. Sorry, We don’t provide this function “download data from cloud to client” , but we very thanks for your suggestion 3. Due to Microsoft’ Win10 setting, it will block auto-run application for security, and we have finding method to solve it and we estimate fix it on next version And remove device SOP as below : 1. Please login your account and click ACCOUNT 2. Choose Product List 3. Choose PSU you want to remove as this picture 5. Click OK and delete it. Very sorry for any your inconvenience. Thanks for your feedback! If you have any question, please feel free to let me know! Thank you!!! Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted September 25, 2018 Author Report Share Posted September 25, 2018 Thanks for answers! As for the 2 points - I would like to clarify: 2. Sorry, We don’t provide this function “download data from cloud to client” , but we very thanks for your suggestion - I did not mean downloading from the cloud to the client, but on the contrary, that my data is not being loaded into the cloud. I understand that these problems will be solved in the next version of the program? And I asked - not how to remove the device from the account, and whether it is possible to delete the account itself? Quote Link to comment Share on other sites More sharing options...
JeffWu Posted September 26, 2018 Report Share Posted September 26, 2018 Hello eddd2002 Could you provide your account to check? If you mean red circle in picture, it will upload once a day, and calculate the average, thank you! Sure!! Next version will fix these bugs, sorry for any inconvenience! About last question, uh....we don't provide remove account service. We suggest user remove device from old account and just create a new account to add-in. But any your suggestions for improvement, We will be included in the discussion. Thank you! Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted September 26, 2018 Author Report Share Posted September 26, 2018 Good afternoon! My account - eddd2002@mail.ru I know that the data in the program is calculated average and loaded once a day. But they do not download to my site at all! I launch the program, enter login and password. The power supply is registered on the account, but the data on the site is not unloaded. I already deleted the power supply from my account and created a new account - the data there is also not unloaded. As you can see in the screenshot - the data was last downloaded on September 17 - this is when the program was updated to version 3.0.9 - after that the data was not unloaded! Quote Link to comment Share on other sites More sharing options...
JeffWu Posted September 27, 2018 Report Share Posted September 27, 2018 15 hours ago, eddd2002 said: Good afternoon! My account - eddd2002@mail.ru I know that the data in the program is calculated average and loaded once a day. But they do not download to my site at all! I launch the program, enter login and password. The power supply is registered on the account, but the data on the site is not unloaded. I already deleted the power supply from my account and created a new account - the data there is also not unloaded. As you can see in the screenshot - the data was last downloaded on September 17 - this is when the program was updated to version 3.0.9 - after that the data was not unloaded! Dear eddd2002 I suggest you reset your data from local site, and re-install your application. Then connect your new account again, and check your cloud site. If still have issue , please feedback to me , thank you! How to delete your local data : Go to this path: C:\Users\user\AppData\Roaming\Tt\ and delete "DPS-G" folder . p.s: If you cannot find "AppData" folder, please click show hidden items. Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted September 27, 2018 Author Report Share Posted September 27, 2018 Good afternoon! I deleted everything that you said. Reinstalled the program. I created a new account. I entered it in the program. But the data is not unloaded. new account edward@megaline.kg Quote Link to comment Share on other sites More sharing options...
JeffWu Posted September 28, 2018 Report Share Posted September 28, 2018 Hi eddd2002 Sorry we cannot duplicate your issue. Could you provide your AppData/Tt/DPS-G folder to us analysis? Please packet a zip file and send to my e-mail: (or upload to Cloud Drive and share me link) Jeff.wu@thermaltake.com.tw Thank you!! Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted September 28, 2018 Author Report Share Posted September 28, 2018 sent a folder to the mail Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted October 1, 2018 Author Report Share Posted October 1, 2018 Good afternoon! I mailed you the folder. The program has now been updated to version 3.0.91. The program began to run when Windows was loaded, but the data was never downloaded to the site. I deleted the program and installed it again, deleted the DPS-G folder, removed the power supply from the site, started a new account - eddd2002@gmail.com - NOTHING HELPED ANYTHING!!! What can be wrong? can I delete all my accounts from the site? and try again? Can you do this? My three accounts already: eddd2002@mail.ru eddd2002@gmail.com edward@megaline.kg Quote Link to comment Share on other sites More sharing options...
JeffWu Posted October 2, 2018 Report Share Posted October 2, 2018 Hello eddd2002 We have received your log, and we are analyzing for it. And our new version have released: Fix Windows startup problem If any update for your issue , I will contact you, sorry for any inconvenience! OK, I will help to delete these account: eddd2002@mail.rueddd2002@gmail.comedward@megaline.kg Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted October 3, 2018 Author Report Share Posted October 3, 2018 Good afternoon! Thank you for deleting accounts. Today I re-created my account - eddd2002@gmail.com But the data is not uploaded to the site. I noticed one oddity - in the My uploads tab - in the Activity section - the schedule date is displayed on the next day (2018.10.04), although the date is still on my computer (2018.10.03). Maybe this is the reason not to upload data to the site? Attached a screen screen with this problem. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted October 8, 2018 Report Share Posted October 8, 2018 Hi eddd2002 Please select your PSU and date , then check again these charts and graphs again. Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted October 8, 2018 Author Report Share Posted October 8, 2018 Hello! Everything worked when the REMOTE section appeared again on the site and the power supply in it became active. Thank you! Quote Link to comment Share on other sites More sharing options...
JeffWu Posted October 9, 2018 Report Share Posted October 9, 2018 Hi, Great! Thanks for your useful feedback! If still have any issue, please feel free to contact me. Thanks! Quote Link to comment Share on other sites More sharing options...
eddd2002 Posted October 9, 2018 Author Report Share Posted October 9, 2018 Hello! Again, the data on the site ceased to be downloaded, there are records for two days - and there is no more ... I attach screenshots and archive of the DPS-G folder. Also, the mobile application did not receive notifications that the computer was turned on. They used to always come. DPS-G.zip Quote Link to comment Share on other sites More sharing options...
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