Jawid Posted October 2, 2018 Report Share Posted October 2, 2018 I have the newest rgb plus software. the fans are working but the leds do not turn on? i have fomatted and reinstalled windows 10 i went to frys and bought the new rgb sync controller and nothing seems to work im running Maximus x hero wifi mobo im not sure if i have connected everything properly but it should be working fine as the fans are spinning and working Quote Link to comment Share on other sites More sharing options...
Tack Posted October 2, 2018 Report Share Posted October 2, 2018 Just to make sure I am on the same page. The leds dont work with both the standard controller using the tt rgb software and the tt sync controller using your motherboards rgb header and aura software. Did I get that right? How many riing plus fans do you have and what size. Also is it currently hooked up to the controller that came with it or the sync controller. Can you post a pic so I can see how it is currently hooked up. How long have you had the fans. O and what gpu do you have. Quote Link to comment Share on other sites More sharing options...
Jawid Posted October 2, 2018 Author Report Share Posted October 2, 2018 i have the original tt premium 360 i have the original controller that came with it and also went to frys yesterday to buy the tt sync controller. both controllers are doing the same thing. they both work but not being detected. i tried using all types of different verison of tt plus and premium software. tried using the asus aura sync. i have 3 fans 120mm i currently have it connected to the sync controller ive had it for about 6 months. thew rgb was working perfectly fine until i changed my mobo to the maximus x hero. asus rog 1080 ti. also a few leds just came on randomly. i have also tried changing all fans to dc Quote Link to comment Share on other sites More sharing options...
Tack Posted October 2, 2018 Report Share Posted October 2, 2018 Did you get any errors from the software when you had it connected to the original controller. are you willing to hook it back up to the original controller. That way we are just dealing with thermaltake's software and not aura. This is so we can see if we can get the fans leds to work or if you might need to do a rma on them. Quote Link to comment Share on other sites More sharing options...
Jawid Posted October 2, 2018 Author Report Share Posted October 2, 2018 i have done that already and it just says controller not found. also the the 2 leds that are on are flickering very quickly randomly Quote Link to comment Share on other sites More sharing options...
Tack Posted October 2, 2018 Report Share Posted October 2, 2018 can you take a screenshot of the software when that comes up. Also on a side note you might get a message saying you cant post if that happens pm me as it happened to another user I was helping the other day and we had to solve it via pm's. Good old spam flood prevention. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted October 2, 2018 Report Share Posted October 2, 2018 Hi, What happens when you have the SYNC cable disconnected from the motherboard with everything powered on? Connect the SATA power, make sure the connection is good, also, if you have another PSU laying around, jump that and try hooking up the controller and all that to a separate PSU and see what happens. Swap the fans around in different ports, the one with the "DOT" has to be connected first, which it looks like you are on top of that already. See what 1 fan does? move it around and see if you get the same thing. That fan with the green light, could be a bad fan, seen it before, but the rest are prob fine. I think you are already talking to our support in the USA, they came and asked me about this when I got into the office. Work with them, if needed we can send you just a replacement controller and see whats going on. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted October 2, 2018 Report Share Posted October 2, 2018 Ok so I just ask my support team, they said you called and we got disconnected. I dont think they got your number in time to call back. Can you call us back soon? Our team is waiting for you to help Quote Link to comment Share on other sites More sharing options...
Tack Posted October 6, 2018 Report Share Posted October 6, 2018 Hey I saw that you posted on another thread, Have you tired what Mike posted above. Did you get a hold of support? Quote Link to comment Share on other sites More sharing options...
kienast Posted October 6, 2018 Report Share Posted October 6, 2018 Hi I am on the exact same boat with an asus prime deluxe running bios 1503 , I treid everything , the fans are working but the leds are not . thanks Quote Link to comment Share on other sites More sharing options...
valtrux Posted October 7, 2018 Report Share Posted October 7, 2018 I have the Thermaltake riing 360 plus and I'm in the same boat I've tried everything I could. I switched out cables thinking that might help, I've reinstalled the software, I tried switching the fan ports, I also plugged in a speaker into the 9pin usb and the speaker started charging, I have also ran a cleaner on my computer and no LEDs. Im running a strix 360E mobo with a 1080Ti. Quote Link to comment Share on other sites More sharing options...
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