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Keyboard not working at all

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Hi, so I just received my Neptune Elite RGB mechanical keyboard and it was working all fine. I decided to download the gaming driver from the main website to play around with the RGB backlight.

After i installed it and updated the software, the keyboard stopped working completely. I have no idea what to do. I've exhuasted as many possible solutions as i could find but it appears i may have a faulty product. can anyone help?

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