thtdoodgorilaz Posted December 27, 2018 Report Share Posted December 27, 2018 I can't get my thermaltake riing plus 14 to connect to the software. I think it's my fan controller but thermaltake won't get back to me. The controller and fans came with my veiw 37 and tt riing plus RGB software won't recognize the fan controller. Please help. I attached a picture of the exact fan control I have. My set up is Msi gaming plus x470 motherboard Ryzen 5 2600x Quote Link to comment Share on other sites More sharing options...
kewlmunky Posted December 28, 2018 Report Share Posted December 28, 2018 That controller does not interact with Thermaltake's RGB Plus software. The lighting can be controller either by the physical buttons or by your motherboard's RGB software (in this case MSI Mystic Light Sync). Quote Link to comment Share on other sites More sharing options...
thtdoodgorilaz Posted December 28, 2018 Author Report Share Posted December 28, 2018 Thank you. Quote Link to comment Share on other sites More sharing options...
thtdoodgorilaz Posted December 28, 2018 Author Report Share Posted December 28, 2018 Is there a fan controller I can buy that will let me use the TT software??? Like the sync controller? Or do I have to buy a 3 pack of fans just for the controller? Quote Link to comment Share on other sites More sharing options...
kewlmunky Posted December 28, 2018 Report Share Posted December 28, 2018 The TT Sync controller is a 9 port version of yours, but without the physical buttons. You will have to contact Thermaltake to get the 5 port controller. I don't know what they will charge if they will sell you it separately. If you plan to get more fans you could just order a 3 pack. But if your case came with more than 2 fans you won't be able to use them all as the included controller supports only up to 5. I don't really understand why they don't include the standard 5 port controller with their cases that come with their addressable LED fans, being it isn't sold separately. Quote Link to comment Share on other sites More sharing options...
thtdoodgorilaz Posted December 28, 2018 Author Report Share Posted December 28, 2018 That's why I was so confused that they sent me that controller....I've been trying to contact them for a little bit now and they won't get back to me... Quote Link to comment Share on other sites More sharing options...
kewlmunky Posted January 2, 2019 Report Share Posted January 2, 2019 Unfortunately, their support leaves a lot to be desired. I hope you are able to get a controller. You should trying sending a PM to Thermalmike on the forums, as he is their main support here. Quote Link to comment Share on other sites More sharing options...
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