Morris Posted February 23, 2019 Report Share Posted February 23, 2019 Hi there im am new at the forum. since i have found nothing about my topics anywhere else i decided to ask you. Sorry for my bad english german is my first langeruge... ok lets start with a overview. 1st Problem: DPC Latency dropouts/spikes caused by TT RGB Plus software 2nd Problem: Wrong temp readings by TT RGB Plus software 3rd Problem: bad fan behavior when it comes to pwm mode my system is watercooled and i am using an asus Rog strix z390 gaming mainboard (intel) connected to the internal usb port is 1 tt fancontroller witch comes with the Thermaltake Riing Plus 20 LED RGB Case Fan 200x200x30 and i am using a second additional fan same type on the same controller. 1 fan is used as case fan und the 2nd is used as radiator cooler. in detail: 1: when i am using the TT RGB Plus software it causes DPC Latency Spikes once i quit the programm everything is fine. i tryed it in several setups and even with a vanilla windows 10 x64. i think the problem is related to the engine of the software. the software checks the cpu temp and when activated something about the sound output. these checks somehow cause interrupts. 2: The temp readings by the software are wrong but not in a controlled way... somtimes 10 degree celsius over the actual temp sometimes 10 degree celsius under the actual temp. As reference i am using the temp reading of my Mainboard. this particular mainboard has superior temp control because of real sensors on the motherboard. so it is not using the cpu build in sensor. of course i see the problem. the software gets ####information from the cpu build in sensors... this would not bother me at all if there would not be problem nr 3... 3: it is a watercooled system so when i am in desktop mode i am using fan setting wich are pretty silent. when i start a programm it can happen, that i have a temp spike over 60 drgree. after 1 or 2 seconds it is over and back to normal (4 degres over room temperature) my pump or cpu fan or case fans do not react to this event at all becaus it is no nessesary. sadly the 2 Riing fans in pwm mode start blowing like there is a fire inside the case... it is clearly hearabe... 2 seconds later they stop again. so everytime i open a new tab i get response form my fans... this is terreby annoing and absolutly not nessesary! so the pwm mode is kind of unuseable. i put them on fixed mode and it stays silent. problem is that i have to manually set them in "game mode" when i am expecting more heat... all the other fans and pump in my system do not behave that way. they are controlled by the mainboard and only ramp up when serius work is to do.. like gaming or encoding. and of course they hold there speed for a while after work is done. for example loading a savegame puts the pwm controlled riing fans to sleep and once it is done they come back again. in an watercooled system it is perfectly fine to keep the fans working a bit longer after a hot event. the water needs to cool down... so what im am actually looking for is a way to controll them manually with a curve like it is shown on the picture. ok enoug for the start... let me know what you think about this... my impression is pretty bad... i mean we are talking about really not the cheapest fans out there... not to mention that the do not work with aura sync togehter... Morris Quote Link to comment Share on other sites More sharing options...
shramwow Posted June 5, 2019 Report Share Posted June 5, 2019 i am having the same issue. no response from the derps at TT Quote Link to comment Share on other sites More sharing options...
PCLoadLetter Posted June 15, 2019 Report Share Posted June 15, 2019 Same problems with TT RGB Plus and Asus Crosshair VII. Every 10 seconds latency spikes. I have to close out the software while gaming. Quote Link to comment Share on other sites More sharing options...
Roy2882 Posted July 3, 2019 Report Share Posted July 3, 2019 I spent a week trying to figure out what was going on with my internet / what was causing crazy latency issues in-game. I figured it out finally without any help...its the TT RGB Plus Software. I wish i had seen this post earlier. I had to disable the software which means i cannot control the lights and the fan speed anymore! so i hope they come up with a fix soon. Quote Link to comment Share on other sites More sharing options...
kourathi Posted July 12, 2019 Report Share Posted July 12, 2019 Nice to NOBODY at TT has bothered to assist with this terrible issue. I can't believe that the latest version of the rgb plus software still suffers from the insane dpc latency. FIX THIS CRAP PLEASE. I'm unable to find versions of this horrid pile of crap software older than 1.27 :/ Quote Link to comment Share on other sites More sharing options...
cathyy Posted July 29, 2019 Report Share Posted July 29, 2019 Piece of #### #### software. Kept experiencing lag spikes and had no clue cause I had TT installed for quite awhile. Currently using 1.2.6 and the lag spikes are gone. Quote Link to comment Share on other sites More sharing options...
Morris Posted September 7, 2019 Author Report Share Posted September 7, 2019 wow wow wui! finally! i have not checked for a while... finally some action here! i try the 1.2.6 as soon as possible! and i will add some more screenshots just to show the crap again... actually my solution is turning of ttrgb software when gaming and turn it back on when im in silent mode... that sux but what shall we do... i thought about taking permission to touch the acpi drivers away... so prevent the software from reading acpi tables... this will prbably result in an error when i start ttrgb plus but worth a try... ill let you know Quote Link to comment Share on other sites More sharing options...
Morris Posted September 7, 2019 Author Report Share Posted September 7, 2019 the impossible is possible it is working! 6 months of struggle finally solved!! big thanks to cathyy version 1.2.6 is working. download link : https://thermaltakeusa.zendesk.com/hc/en-us/articles/360002918633-Thermaltake-RGB-Guide somwhere down on this site is the download link or dropbox link to version 1.2.6 here some screenshots how it should look like Quote Link to comment Share on other sites More sharing options...
LightPro Posted August 22, 2020 Report Share Posted August 22, 2020 Hello friends, I find a solution for this nightmare Just go to the installation folder, default path is "C:\Program Files\Tt\TT RGB Plus" and just rename this file "HWiNFO64.dll" to something else I've tested this on Last version of TT RGB plus 1.3.7 and it works! no dropouts/spikes anymore Quote Link to comment Share on other sites More sharing options...
FUCHI Posted August 22, 2020 Report Share Posted August 22, 2020 2 hours ago, LightPro said: Hello friends, I find a solution for this nightmare Just go to the installation folder, default path is "C:\Program Files\Tt\TT RGB Plus" and just rename this file "HWiNFO64.dll" to something else I've tested this on Last version of TT RGB plus 1.3.7 and it works! no dropouts/spikes anymore For me, if that is done then TT RGB Plus software does not display the temps on Ryzen 3700X and the app quits soon after launch Quote Link to comment Share on other sites More sharing options...
shome Posted December 23, 2020 Report Share Posted December 23, 2020 I have the same problem. Older versions don’t recognize my controller. Thermaltake is going to have to RMA or refund these fans because the acpi latency goes out of control with this program installed. Neither “fix” works for me except uninstalling. So sad they don’t hire competent enough engineers to keep up with their design team. Quote Link to comment Share on other sites More sharing options...
Punisher2050 Posted November 11, 2021 Report Share Posted November 11, 2021 I have had this software installed going on 2-3 years now and just finally figure out why all my games stutter and had huge DPC Latency. So ####, I spent $1000's upgrading and buying new systems, hardware, monitors...only to find out it's this F%$# software. 3 years and 3 different builds I'm done using it and going to Corsair RGB fans, no issues with software or fans. Quote Link to comment Share on other sites More sharing options...
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