MickyT1989 Posted April 2, 2019 Report Share Posted April 2, 2019 Hey all, Emailed Support but had no response so hoping the community can help. Brand new build, bought some Ring Plus 12 in a 5 pack to fill up the case. Anyways as per instruction and youtube video set everything up First thing i noticed was the fans have loaded in multicoloured and not red (as per pic) they do spin up and my motherboard UEFI doesnt detect them when i load up TT RGB plus i get the H_0x0001 error. 1) Tried switching the USB 2.0 connectors on my Asus mother board between (USB1213 & USB1114) with no change 2) powered it up via the molex connector first and then plugged the USB back into the controller, noticed windows does give me a USB not recognised error. 3) I found RiingPlus.service and it cant detect any fans either. Spec wise my machine is i7-8700 on a Asus Tuff H370-pro gaming with 16GB DDR4 Any ideas on what could be wrong? is the controller dead? Quote Link to comment Share on other sites More sharing options...
kewlmunky Posted April 3, 2019 Report Share Posted April 3, 2019 I would try an uninstall and reinstall of the application. When you do the uninstall, go into C:\Users\<your_login>\AppData and in the folders Local, LocalLow, and Roaming delete out any folders related to the software (most likely in a folder named TT). Then do a reinstall. If that doesn't work I would move to an RMA on the controller. Quote Link to comment Share on other sites More sharing options...
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