Level 20 RGB keyboard & TT RGB Plus

[bookgrinder]

I just installed RGB Plus to control the LED. But when I start the RGB Plus, I received an error message "could not find fan controller" and the error code H_0x0001. The problem is the error message doesn't go away, and I don't have any other Thermaltake product on my PC but a keyboard. How can I dismiss that message?

[Cynaax]

RGB Plus is the software for the fans I think. Refer to the main page of your keyboard and download the drivers from there

Hope I helped!

-Cynaax

[munsen]

On 5/5/2019 at 11:20 PM, Cynaax said:

RGB Plus is the software for the fans I think. Refer to the main page of your keyboard and download the drivers from there

Hope I helped!

-Cynaax

RGB Plus is the software listed on the keyboard's main page along with the iTake software. Neither work. The iTake software just puts an icon in my notification area that disappears when I mouse over it, and never actually opens. The RGB Plus software only recognizes my Iris mouse, and has the same issue the original poster describes. I'm not real impressed with the software support so far.

 

Update:

I've figured out that if I plug my keyboard into a USB 3.1 port, RGB Plus will not detect it. If I move it to a 3.0 port it will show up.  If I open RGB Plus it turns my RGB lighting off. Unplugging and re-plugging it will not restore my RGB unless I completely exit the software, then the power cycle will restore the lighting. I think I'm at the end of my abilities at this point and don't know what else I can do but wait and hope a future update provides a fix.