staffy Posted June 11, 2019 Report Share Posted June 11, 2019 I downloaded the new version from the link and I am still having the same problem with the software failing to connect to the power supply. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 12, 2019 Report Share Posted June 12, 2019 Could you please provide the screenshot of "About" page? Quote Link to comment Share on other sites More sharing options...
staffy Posted June 12, 2019 Report Share Posted June 12, 2019 Sure, here are screenshots of both the error and then the about screen after I shut down the RGB Plus app and start the DPS app. Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted June 12, 2019 Report Share Posted June 12, 2019 21 hours ago, JeffWu said: Hi sir Our R&D team have solved this issue, please try again with this version. If still have any problem, please contact me, thank you! Tt_DPS_G_App_Global_Ver3.1.75.zip 35.77 MB · 3 downloads Please read private message. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 12, 2019 Report Share Posted June 12, 2019 2 hours ago, staffy said: Sure, here are screenshots of both the error and then the about screen after I shut down the RGB Plus app and start the DPS app. Hi Sir "RGB Plus" will update a new version to fix this issue, It's not "DPS G" issue now, sorry for it. Thank you! Quote Link to comment Share on other sites More sharing options...
staffy Posted June 12, 2019 Report Share Posted June 12, 2019 Jeff, You could have mentioned that in your earlier post rather then make me take the time to post the above screenshots. Quote Link to comment Share on other sites More sharing options...
davehol Posted June 21, 2019 Report Share Posted June 21, 2019 used the 3.1.75 but still have the issue Quote Link to comment Share on other sites More sharing options...
ericsss Posted March 17, 2020 Report Share Posted March 17, 2020 i tried uninstalling it but still show same error.........i do not want to use the software ...how to remove error totally ??? Quote Link to comment Share on other sites More sharing options...
ericsss Posted March 18, 2020 Report Share Posted March 18, 2020 Hey mate, Crazy late to the response, but I just had a similar issue and found your thread. If you're still having the issue, I found the location for this software is actually in Program Files, NOT (x86). Locate the Uninstall file there, it should completely remove the software. I had a pesky "start" file in there that stayed and prompted me to run the .exe each time my PC started, had to manually delete the Tt folder from Program Files after uninstalling. Hope this helps. -Hadz Quote Link to comment Share on other sites More sharing options...
friend123 Posted September 24, 2023 Report Share Posted September 24, 2023 Hi Guys, I have both TT cooler and Psu and use both rgb software for many years now and when i first ran into this issue no one could help me. here is how to fix it. tt plus has no issues, the problem is dps g. repair visual c++ redistributable 2015 (86) and repair 2013 (86). you can repair both these files from control panel unistall. dont uninstall just repair but these are located in the dps g download just in case you delete it. after repairing go to device manager scroll down to universal serial bus controllers. you will find one that is unknown uninstall that device. also look at devices and printers in the control panel. does it show your thermaltake titanium digital power supply? if it shows usb input device uninstall that as well. At this point dps g software is installed still dont uninstall it, but it still doesnt work. shut your pc down and turn the power switch off. wait 20 seconds. turn the switch back on and boot your pc back up. This should work, if this doesnt work still message me back. I'll take you through some more steps. Quote Link to comment Share on other sites More sharing options...
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