Fluke300 Posted August 28, 2019 Report Share Posted August 28, 2019 So I bought Thermaltake Toughpower Grand RGB 1200W 80 PLUS PLATINUM from NewEgg. I unboxed the PSU before I left for work. While I was away, my wife threw away the box that still had ALL of the cables inside. I've reached out to TT general and technical support and they've been silent. No replies at all. I've been unable to find a trustworthy set of replacement cables that are certified to work with the PSU and TT doesn't seem to sell them. Does anyone have any experience hunting down replacement PSU cables for ThermalTake hardware or am I just better off throwing the PSU on ebay and buying a new one? Quote Link to comment Share on other sites More sharing options...
TT0987 Posted September 11, 2019 Report Share Posted September 11, 2019 Hello! we would like to help you, please contact with customer service cs3@thermaltake.com.tw Thank you! Quote Link to comment Share on other sites More sharing options...
Fluke300 Posted November 30, 2020 Author Report Share Posted November 30, 2020 It has been over 1 year and I still have never received any information about this. Please tell me how to order replacement cables. Customer Service has never answered me. Quote Link to comment Share on other sites More sharing options...
Fluke300 Posted November 30, 2020 Author Report Share Posted November 30, 2020 I have called Thermaltake's customer service department as well. Never received a call back and had my calls disconnected frequently as well. Your customer service is downright pathetic. Quote Link to comment Share on other sites More sharing options...
TT0987 Posted December 2, 2020 Report Share Posted December 2, 2020 Hi, Sorry for your experiences. Could you please tell us which cable that you missed first, then we will try to find out a replacement cable for you, but we can't guarantee due to we don't sell it in general. Thanks Quote Link to comment Share on other sites More sharing options...
LiquidOcelot Posted December 8, 2020 Report Share Posted December 8, 2020 I am in the same situation. No answer from customer service at all. Very disappointed. I won't be buying this brand again. Quote Link to comment Share on other sites More sharing options...
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