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I can't control my TT water 3.0 fans

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Hello everyone,,

I just built a new PC and installed the TT Water 3.0 Riing 360 AIO. The fans are working fine, but I am unable to change the speed or the colours through the software. It keeps saying " Could not find fan controller, please check the fan controller is connected." The fan controller is indeed conected, but for some reason it doesn't see it. What can I do? I tried repluggin the fans, the hub and the controler as well as reinstalling the software.conversor de divisas

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