Bob17 Posted October 3, 2019 Report Share Posted October 3, 2019 Sorry, I'm writing with a translator Hello. I have a power supply TPG-1050D-P s/n PSTPG1050DPCPEUPLA000375 The fan never started ... what could be the problem? They cannot say anything about him in the store. Quote Link to comment Share on other sites More sharing options...
Bob17 Posted October 4, 2019 Author Report Share Posted October 4, 2019 There are representatives who are versed in this product? Tell me what could be the problem. The power supply is certified 80 PLUS Platinum and such problems. Maybe I'm wrong and everything is fine, maybe the software does not correctly perceive its work, and the Smart Zero Fan technology works like that. but in the program settings I changed the mode from passive to silent and to maximum. what did not change ??? just when the temperature reaches 60 degrees, another window appears, which is very hot, but the fan still does not turn on ... Another question - there are 4 backlit fans on the case and in the off state, they SOMETIMES burn dimly. This Wedb is also not correct (but maybe this is a question already for the motherboard?) Quote Link to comment Share on other sites More sharing options...
Bob17 Posted November 6, 2019 Author Report Share Posted November 6, 2019 I don’t know whether to laugh or cry))) when asked by the support service "The fan never starts. It reaches a temperature of 62 degrees Celsius. Maybe this is the specifics of the power supply. No one can tell me about this. Sellers do not change the product. Why do you have such a big guarantee?" I got an answer. Here is its informative part: "62 degrees, this is not a critical temperature. Try to load the PC with programs for stress testing as much as possible. If it does not start, then this is a warranty case and you should contact the store’s service center for repair / replacement." It turns out that they themselves do not know how the goods that they produce work? From the product page "The revolutionary series of premium smart power supplies using cloud technology and active PFC!" Quote Link to comment Share on other sites More sharing options...
TT0987 Posted November 11, 2019 Report Share Posted November 11, 2019 Hi! We would like to help you, please contact with our customer service cs3@thermaltake.com.tw Thanks Quote Link to comment Share on other sites More sharing options...
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