Dusty Posted October 9, 2019 Report Share Posted October 9, 2019 I love the Toughpower irgb plus 1050W Digital Power supply, it is so quiet. But when I installed the TT DPS G app (V3.2.0) on my PC, the app is causing my WD Black hard drive's heads to hunt very loudly every 1 second. It's driving me nuts. As soon as I shut down the app from my taskbar, the hard drive stops hunting, so I know it's the app causing it. I don't need the app functionality, I just want to be able to control the fan's LEDs with my existing RIING Plus ecosystem. Has anyone connected their Power Supply's USB connection to a RIING Plus, Duo or Trio controller? The cable provided with the power supply only connects to a USB 2.0 header on the motherboard and doesn't have the proper pin configuration to attach to a RIING controller. All the website talks about is using their app, but I don't like what it's doing to my hard drives. If it's "pinging" my SSDs at a 1 Hz rate like it is doing to my mechanical hard drive, how much wear and tear is that causing to their limited write cycle? I just want to be able to connect the power supply's RGB light to the controller(s) running all my other RIING fan LEDs. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted October 17, 2019 Report Share Posted October 17, 2019 Dear Dusty Our team will discussion this issue seriously. Remove this function or not, if any update will let you know. Thank you! Quote Link to comment Share on other sites More sharing options...
Dusty Posted October 17, 2019 Author Report Share Posted October 17, 2019 Thank you! Quote Link to comment Share on other sites More sharing options...
JeffWu Posted November 12, 2019 Report Share Posted November 12, 2019 On 10/17/2019 at 6:26 PM, Dusty said: Thank you! Hi Dusty Our engineer team check the code, and find out that. We did not "pinging" SSDs at a 1 Hz rate like it is doing to mechanical hard drive, and we have many test to verify it. We do many test both HDD and SSD to check out this issue. If you still have issue, please check with your hard drive , thank you! Quote Link to comment Share on other sites More sharing options...
Dusty Posted November 12, 2019 Author Report Share Posted November 12, 2019 I still have the issue with the DPS G App. I have a very quiet desktop PC, and I can clearly hear the 6TB Western Digital Black hard drive's heads bouncing at a continual 1 HZ rate as soon as the DPS G app loads, and it stops as soon as I quit the app from the taskbar. I am using App version 3.2.0. Is there an updated version? I ran basic and extended SMART tests on my hard drive, and it passes both tests. Quote Link to comment Share on other sites More sharing options...
Dusty Posted November 13, 2019 Author Report Share Posted November 13, 2019 I just installed version 3.2.05, but my hard drive heads still make the same "hunting" sound at a 1 hz rate as long as the app is running in the background. Shortly after installing this new version, my Firefox browser started crashing all of its open tabs. I tried refreshing Firefox, and that made no difference. Then I uninstalled, rebooted, and reinstalled Firefox and it still crashed. Since the only program I installed today was your app, I uninstalled it, and Firefox immediately stopped crashing. It seems very unlikely to have been a coincidence. As of now, I have no version of the DPS G app installed on my PC. I built this system using the TT Level 20 GT RGB Plus case, TT Floe Triple Riing 360 CPU AIO, TT Toughpower IRGB Plus 1050W 80+ Platinum digital RGB power supply, and a total of 4 TT 200mm riing duo and trio case fans, 5 TT 120mm duo and trio fans (including the AIO) and 1 TT 140mm duo case fan. With an analog sound pressure meter located 6 inches from the back of the case, it is so quiet it doesn't reach the lowest number on the low scale--but it looks to be about 32db during normal system operation (not benchmarking). This is why I am able to hear the hard drive's heads hunting when the DPS G App is running and stops when I close the app. I doubt that many systems would be able to hear their system's spinning hard drives. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted November 18, 2019 Report Share Posted November 18, 2019 Hi sir Did you installed TT RGB Plus? Was the same issue happened by RGB Plus or not ? Sorry for late reply. We will try hard to find the solution. Quote Link to comment Share on other sites More sharing options...
Dusty Posted November 18, 2019 Author Report Share Posted November 18, 2019 Hi, I already had TT RGB Plus installed before installing the DPS G App, and the hard drive issue does not happen with that software. I only installed the DPS G App software because I installed the TT digital power supply later on and wanted to be able to control the fan speed of the power supply, which I could not do with the TT RGB Plus software. While I like the other functionality of the DPS G app, the constant hard drive noise it adds to my otherwise very quiet system made me uninstall it. By the way, uninstalling it was very difficult, because it crashed during the uninstall. I tried reinstalling it then uninstalling it, and the same thing happened. I got an error in the middle of the uninstall procedure which was in Taiwanese, (I did not screen capture it) and every time my system rebooted, Windows would say that it could not find Thermaltake power.exe. Nothing for the DPS G app was listed under Task Manager Startup, so I had to install Windows Autoruns64 in order to remove the remaining load commands for Thermaltake power.exe that were not removed by the uninstall routine. Quote Link to comment Share on other sites More sharing options...
Magic-Thor Posted December 6, 2019 Report Share Posted December 6, 2019 I have the same problem! My NVMEs and SSDs have many accesses from your App! Like Dusty ~1 / second.... Problem only is if DPS G App installed!!! No solution? I have "Thermaltake Toughpower iRGB Plus 850W 80 Plus Platinum"... Quote Link to comment Share on other sites More sharing options...
Magic-Thor Posted January 9, 2020 Report Share Posted January 9, 2020 Thanks for no solution... In my case I don't need an answer, anymore... Had send it back and buy a Thor 850w, now... Quote Link to comment Share on other sites More sharing options...
JeffWu Posted January 15, 2020 Report Share Posted January 15, 2020 Hi Sir Sorry for the issue, We really work hard to solve this issue, but it still need to verify. Sorry for any inconvenience. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted January 16, 2020 Report Share Posted January 16, 2020 Hi sir Could you try this version? We have modified some code about scan hard drive Thank you! Tt_DPS_G_App_Ver3.2.14.zip Quote Link to comment Share on other sites More sharing options...
Dusty Posted July 9, 2020 Author Report Share Posted July 9, 2020 On 1/15/2020 at 8:50 PM, JeffWu said: Hi sir Could you try this version? We have modified some code about scan hard drive Thank you! Tt_DPS_G_App_Ver3.2.14.zip 36.27 MB · 2 downloads This version still causes the hard drives heads to make noise, but now it is at a 2Hz rate instead of a 1Hz rate. Still very audible. Quote Link to comment Share on other sites More sharing options...
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