xAtomicPunkx Posted December 19, 2019 Report Share Posted December 19, 2019 Okay, I have been trying for a week now to find a contact at Thermaltake (USA branch) to request a replacement cable for a Thermaltake Smart ProRGB 750 W Power Supply. I need the connector for the CPU plug on the motherboard with the (4+4) pins on one end and 8 pins on the other. I am in the USA. Everytime I send an email to the only contact I found(cs3@thermaltake.com.tw) for Thermaltake I get a response saying my email had been forwarded to the USA branch! It has been 5 days now and no response from anyone. I would like to think my decision to go with thermaltake all these years was the right one. But I am beginning to think otherwise!! The reason I purchased the MODULAR power supply was so that I could replace cables. Otherwise, whats the point in buying a MODULAR power supply. If someone has a contact for USA support I would much appreciate it. Thanks! Quote Link to comment Share on other sites More sharing options...
TT0987 Posted December 23, 2019 Report Share Posted December 23, 2019 Dear Atomic Pucnk I am very sorry about what happened. This is Joshua, I am the power PM here at the Thermaltake. I will try to talk with our customer services department and help with your need from here Thank you Quote Link to comment Share on other sites More sharing options...
xAtomicPunkx Posted December 26, 2019 Author Report Share Posted December 26, 2019 Yeah, I am still waiting for a response! Quote Link to comment Share on other sites More sharing options...
queenlatifa Posted February 10, 2020 Report Share Posted February 10, 2020 atomicpunk did you ever get what you was looking for? im looking for the power cable myself from the same ps as yours. Quote Link to comment Share on other sites More sharing options...
LiquidOcelot Posted December 8, 2020 Report Share Posted December 8, 2020 On 11/30/2020 at 5:36 PM, Fluke300 said: I have called Thermaltake's customer service department as well. Never received a call back and had my calls disconnected frequently as well. Your customer service is downright pathetic. On 12/23/2019 at 1:09 AM, Joshua Chang said: Dear Atomic Pucnk I am very sorry about what happened. This is Joshua, I am the power PM here at the Thermaltake. I will try to talk with our customer services department and help with your need from here Thank you Absolutely ridiculous customer service. This is the second thread i've seen about people complaining about not receiving a response. Consider this a third. Quote Link to comment Share on other sites More sharing options...
TT0987 Posted December 9, 2020 Report Share Posted December 9, 2020 Hi, Could you please tell us what happened in the past ? Could you please leave your message for us again ? Thank you Quote Link to comment Share on other sites More sharing options...
Jeff Goodberry Posted December 15, 2020 Report Share Posted December 15, 2020 I don't know about the past but currently it seems almost impossible to purchase power cables for a Thermaltake modular psu. I have need for 2 cables to power 2 sata drives and can't find them anywhere. It's the end of 2020 Thermaltake, where are you and where is the customer service I was hoping for when I purchased your product? Quote Link to comment Share on other sites More sharing options...
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