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Level 20 MT ARGB Case fans WON'T sync

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Hi,

I recently built a new computer (Parts as followed)

Case: Thermaltake Level 20 MT ARGB

PSU: Thermaltake 750w gold RGB Sync edition

M/Board: Asus Strix X570-e gaming

CPU: Ryzen 7 3800x

AIO: Thermaltake Water 3.0 240 ARGB sync

GPU: Asus Strix 2070 super

RAM: 16gb G.Skill Trident Z 3600hz

Samsun 970evo M.2

I put it all together and it all works well.... ALL fans light up. HOWEVER, I can not get the case fans to sync with the M/board. As soon as I hold down the RGB button on the case, only 1 fan lights up. Even the AIO RGB doesn't light up. I have no control of it in the Aura software either. As soon as I switch it back from the M/Board, all the lights come back on. I tried downloading the software from Thermaltake and it keeps coming up with an error saying there is no controller. 

The case comes with a controller (I think it's a controller) on it where all the fans plug into it and it plugs into the motherboard. The fans spin.

I have tried both headers on the M/Board and still no difference.

I've gone back and forth through the manuals and still can't work it out.

SEE VIDEO BELOW

PLEASE HELP

 

20200113_135813.jpg

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I have an open ticket with Thermaltake...  I will post when I hear... it looks like they ALL work (or don't work) this way.

My rig is an AMD Threadripper on a ASUS Prime TRx40-pro board.  Case is a View 37

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Hi,

People here with this issue :

Morpheus 258 : Commander C36 + Tuf X570

DoomsSsday : View37 + Strix-E X570

maherrich : Commander C36 + Strix-F X570

GregAMD : View 37 + Prime TRX40

Roundgraph Level 20 MT + Strix-E X570

Juraz76 : Commander C34 + Strix-E X570

Saamushain ? + Tuf X570 plus wifi

Jujunet : Level 20 MT + Strix-E X570

Atsf1317 : Level 20 MT + Strix-E X570

TT james answered that TT tested the controller card with Asus X570 Series and works perfectly. Looking for issue. No news anymore.

Can someone in this forum who own one of these cases, with an Asus X570 or TRX40 post here. To know if they are numerous or not.

It's not a coincidence or a defect. There is a real compatibility problem. The least we could do is send to these users a compatible card before they run out of warranty, or suggest a solution (quickly). These chassis are supposed to support Aura.

Best Regards,

Julien

 

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i mean, even if i have to buy an actual fan controller, i'd be okay with that. so long as it is compatible with tt fans and tuf mobo

anything.....

obviously, i dont want to spend a fortune, but ive already got a few hundred into my rebuild, so.... whats another 50?

 

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now the one fan that DOES sync is strobing really fast on every setting except static, but if i tell aura to set to a solid color, it's fine, but breathe or color shift or anything, and its a panic at the disco

 

if anyone has a solution or suggestion, i'd love to hear it

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On 1/14/2020 at 10:30 PM, SaamusHain said:

 

check and make sure you have the newest version of asus aura.  also, go into program filesx86 and physically remove lightingservice....its part of the aura programming and may be conflicting...once thats gone you should be able to install a new version of aura.  that should fix it....ive had rgb issues with aura since day one.  and that seems to be the only fix to make the lighting work properly

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On 2/6/2020 at 4:10 PM, Chris McGill said:

check and make sure you have the newest version of asus aura.  also, go into program filesx86 and physically remove lightingservice....its part of the aura programming and may be conflicting...once thats gone you should be able to install a new version of aura.  that should fix it....ive had rgb issues with aura since day one.  and that seems to be the only fix to make the lighting work properly

Did you get this chassis or same controller card of other chassis to work with Asus X570 ? I tried many Asus Aura versions, with disabling lighting service (not physically removed) to get Aura working without all errors messages (stop working). No luck. I am now with Armoury Crate and no chance. This case won't work with Asus X570. It would be interesting if only one person who get it work can post here to see if it's possible !

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6 hours ago, jujunet said:

Did you get this chassis or same controller card of other chassis to work with Asus X570 ? I tried many Asus Aura versions, with disabling lighting service (not physically removed) to get Aura working without all errors messages (stop working). No luck. I am now with Armoury Crate and no chance. This case won't work with Asus X570. It would be interesting if only one person who get it work can post here to see if it's possible !

no, I'm pretty sure the controller that tt sends with these cases is faulty in design. I replaced the fans with noctua pwm fans and put a 42 led  argb strip in the case. everything works, proving that my mobo and the armory crate work flawlessly, and that I'm not a complete dunce. the issue is downstream of the 5v argb header, and upstream of the fans, which means it must be the controller....... right?

 

 

also, I put the fans on the back of the mounts, and noticed a huge increase in airflow. the stock location is too close to the glass for them to draw any air into the blades. 

 

 

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22 hours ago, CplPunishr said:

no, I'm pretty sure the controller that tt sends with these cases is faulty in design. I replaced the fans with noctua pwm fans and put a 42 led  argb strip in the case. everything works, proving that my mobo and the armory crate work flawlessly, and that I'm not a complete dunce. the issue is downstream of the 5v argb header, and upstream of the fans, which means it must be the controller....... right?

 

 

also, I put the fans on the back of the mounts, and noticed a huge increase in airflow. the stock location is too close to the glass for them to draw any air into the blades. 

 

 

 

I think so, controller isn't compatible with Aura, but ONLY with X570 MB. I Don't think there is any people with a working card...

It is weird issue. Just now I pushed to the RGB button and No led. Re pushed to return to chassis control. Then i saw he connector was unplugged. I plugged it with computer ON (hotplug), and re push RGB button : It worked ! I was in Armoury Crate with Rainbow effet and it was just wonderful effect, waw ! Without touch anything, I rebooted, the effect was still there. I shut down and restarted, effect gone... One led on first fan. When I built my rig since 4 month I saw it working two or three times. Each time I hotplugged RGB cable or SATA power cable.

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On 1/25/2020 at 8:03 AM, jujunet said:

Hi,

People here with this issue :

Morpheus 258 : Commander C36 + Tuf X570

DoomsSsday : View37 + Strix-E X570

maherrich : Commander C36 + Strix-F X570

GregAMD : View 37 + Prime TRX40

Roundgraph Level 20 MT + Strix-E X570

Juraz76 : Commander C34 + Strix-E X570

Saamushain ? + Tuf X570 plus wifi

Jujunet : Level 20 MT + Strix-E X570

Atsf1317 : Level 20 MT + Strix-E X570

TT james answered that TT tested the controller card with Asus X570 Series and works perfectly. Looking for issue. No news anymore.

Can someone in this forum who own one of these cases, with an Asus X570 or TRX40 post here. To know if they are numerous or not.

It's not a coincidence or a defect. There is a real compatibility problem. The least we could do is send to these users a compatible card before they run out of warranty, or suggest a solution (quickly). These chassis are supposed to support Aura.

Best Regards,

Julien

 

Thermaltake sent me out a new controller under warranty... Still broken.

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okay, so i gave it another look, and got it working, even though ive moved on and replaced the fans with noctua and added some airgoo led's

what i've done now is taken the thermaltake "controller, and removed EVERYTHING from it except the connectors. i took every resistor, capacitor and the 2 IC's off the board. 

i cut off the sata power connection  and rewired the 12v and gnd to a fan plug,

i then soldered a jumper from the 5v pin of the mobo argb in header to the 5v pin on "fan 1" and the same with digital in to the dig in on "fan 1"

now the fans get fan power, and the leds get argb 5v, dig in goes to dig in on fan 1, and daisy chains from there.

works 

sure tt is never gonna honor the warranty on it, but did anyone still believe that they ever would?

also, i did verify that the "I" on the board is not a tach line, its actually ground for the 12v system.

so there is no tach, the fans just spin at whatever speed the 12v sends them to.

as in + and - instead of 12v and gnd.

dunno why they did that, but yeah.

also, in case you were wondering, both grounds are tied together on the board within the fans, so i would still recommend replacing those soon anyways.

 

 

this isnt a perfect soloution, but it works wonderfully.

tldr;
remove everything from board
jumper aRGB: 5v to fan 1: 5v
jumper aRGB: Di to fan 1: Di
connect 12v and - on "com 1" to a chassis fan header, or leave it if you feel like wasting a sata connection.
restart your computer.

 

 

p.s.: i know i hacked the board mod up, i was getting a little frustrated the other night.

 

20200221_154914.jpg

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