Bonesie85 Posted February 7, 2020 Report Share Posted February 7, 2020 Hello all, sorry to put this topic in general discussion, but I literally don't have anywhere else to put it. The link to customer service on the bottom of the forum doesn't work at all, nor does the link to 'technical support' on the main website. Today my Riing quad 3-pack arrived. It's my first ever TT product and I'd have to admit, my TT experience has been quite lackluster so far. The fans are great, no complaints there. However the Neon software is just absolutely terrible. Nothing I'd actually come to expect from a €140+ kit with 3 fans. Really disappointing to be buying a premium set of fans and not have the supported software that it needs. Then, I went online to contact support to find the help I need, only to find the support page doesn't work either. Just a broken link to technical support. Then I went to the customer service page on this forum, again a broken link. Can you imagine what I feel like, this being my first TT experience?! Now here's what's wrong with the Neon software - I can't control the speed of the fans at all. They're pwm fans but there's nothing in the software for me to control them. That's kind of the point of PWM-fans isn't it?! The old Trio software seems to have this option. The more premium version does not. How's this possible? -Any lighting effect I create in the Neon software doesn't save to my fans at all. That's kind of the point of the software isn't it?! Whenever I save the profile, it just saves the profile. It doesn't write the profile to my fans. The only way for me to have the fans display the lighting effect, is by previewing it. This means opening the software, pressing play and not being able to minimize the screen at all. -the new beta neon software, yes I understand it's a beta, is not able to open any profiles created with the original Neon software at all. -the fans just keep spinning after I turned off my computer. 2 out of the 3 fans keep spinning at the rate they used to when the computer was turned on. The 3rd fan wants to, it's moving back and forth a little bit, but apparently doesn't have enough power to. How's this possible? I know I can create effects with the TT RGB plus software (which causes my system to randomly freeze, freeze at shutdown and causes some of my HDD to suddenly not being recognized by the system), but the Neon software is what's promised in the marketing and on the website. It's one of the reasons I bought these fans and TT just simply doesn't deliver on this. I'm really disappointed to see this software being away from a finished piece by a longshot. Especially for such a premium and pricey product I expect to have at least a finished piece of software to accompany it. So far, the TT experience hasn't been that inviting to buying any other TT items. Quote Link to comment Share on other sites More sharing options...
Bonesie85 Posted February 8, 2020 Author Report Share Posted February 8, 2020 I would be nice to get someone from TT to respond to this topic and found issues... Quote Link to comment Share on other sites More sharing options...
bamckellar Posted February 10, 2020 Report Share Posted February 10, 2020 Would be nice if TT could respond to this. I am thinking of getting quite a few of these fans. With your 3 pack, how many fan inputs are on the controller? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Bonesie85 Posted February 10, 2020 Author Report Share Posted February 10, 2020 The controller has 5 inputs, 3 are now occupied with the 3-pack of fans. Quote Link to comment Share on other sites More sharing options...
Артемис Вм Posted February 26, 2020 Report Share Posted February 26, 2020 I buying this coller too, but i cant find how i can connect this with asus aura. Quote Link to comment Share on other sites More sharing options...
Dredd Posted May 30, 2020 Report Share Posted May 30, 2020 I have the same issue with my riing quad 12 fans. i bought 9 ring quad 12 fans and 2 riing 20 200mm fans. i spent over 700 dollars on these fans. as soon as i downloaded the thermal take software. the center ring on 4 of the fans shut off and will not come back on . i changed the controller unplugged the controller from the usb 2.0 port. i even reset my pc nothing worked to restore the center rings. i contacted thermal take they made up an excuse that the software is beta. now i had uninstall the software bc no controller warning keeps popping up. thermal take doesn't care they just want money. they sell nice expensive fans that do not work and they knowingly do this . i saw a youtube video posted by thermal take promoting the ring quad fans and in the video u can see the same no controller warning pop up. so they sell the fans knowing the the person buying will not be able to use them . THAT'S BAD BUSINESS THERMALTAKE !!!!!!!!!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
bawidionte Posted May 27, 2021 Report Share Posted May 27, 2021 i cant find how i can connect this with asus aura. https://showbox.bio/ https://jfi.uno/jiofilocalhtml https://adminlogin.co/tplinklogin/ Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.