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michallesio

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michallesio's Achievements

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  1. Unfortunately I have to agree with VasiaPupkin-the hardware works fine, it's the software that causes problems. By the way- I haven't heard from the "Product Management Team" since I've received the message "I'll escalate the issue to our Product Management team and will get back to you once we have the solution" few weeks ago. Looks to me like that's a default response and means roughly " we don't know how to fix it, #### off" Shame indeed
  2. I tried to do it many times. The device remains unknown after uninstall and restart. I've been trying to let windows to find drivers automatically and to show the folder with thermaltake drivers installed manualy-nothing works I've been uninstalling thermaltake software many times, restarting pc each time, installing them again and again. Mouse works, software doesn't and doesn't see the device either
  3. Here are the screenshots...one from control panel and another from device manager
  4. how exactly can I upload the screen shots?
  5. I've got all the files you attached to your reply Josh. Like I said I can only install the main file but the mouse is not properly listed after the installation (and after restarting PC) so I cannot update the firmware or install anything else as the programs do not see it, even if the mouse works ok
  6. Hi Josh, thank you for your reply. It looks like the mouse is working properly but is not listed as Thermaltake mouse in device manager, therefore, I can only install the main driver, but cannot install anything else as the system doesn't see it. It seems to be installed as an ordinary, system mouse (however in the control panel there is a hardware called Tt eSports Black Element) All the buttons and wheel work with no problems, I just cannot open the main software to change any settings I'm a bit lost because I had no problems with the software before reinstalling the Windows and I had all the same drivers- I didn't change any hardware in my computer
  7. Hi, I have exactly the same problem. When I bought and installed the mouse it all worked fine. I reinstalled the system, installed the drivers again and I have the same message The mouse is working but the configuration menu doesn't start and keeps asking me to plug in my device Please help Thanks
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