The_Wizard_Man88

Sorry, I don't understand what you are asking?

I contacted them using the the online support contact (online email). They were very slow to respond, but eventually got back to me and then shipped out new units without a problem. I'm currently using v1.0.2 of the software. I believe there is a version 2.0.x of the software, but it just straight up doesn't work on my PC.

So to update this, after a fairly lengthy back and forth with Thermaltake they sent me two new controllers. Both controllers worked and the fans are now being read and controlled by the software. I'm happy they work, but I must say that getting two faulty controller units is a bit concerning.

How did you get a response so quick? Still nothing for me...

Thanks. Let me know how it turns out for you.

Day 3 and still no answer. I'd really like a resolution to this.

Don't buy these. The pwm works through the software and the software doesn't always work.

Seriously need a solution to this. Bought $200 worth of these fans and they are useless to me currently.

I did try them individually to no avail. Maybe try the old version of the software?

Is there any solution for this? Surely both controllers can't be faulty?

I bought six Riing premium fans for my build (2 packages of 3) and I currently have them all plugged into the two controllers. The controllers are then plugged into a single USB 2.0 header on the mother board using the split mini-USB cable. Neither of the controllers is recognized in the software and I can't control any of the fans. The specs of my system are: Intel 6700K Asus Maximus IX Formula What's going on? Why isn't the software recognizing these fans and how can I fix the issue?