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double_cola

Saphira scroll wheel problems

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I absolutely love the Saphira mouse.  I use my computer as a designer everyday 9+ hours and this mouse is perfect for design and gaming.

 

This is actually the 2nd Saphira that I have owned because the scroll wheel has broken twice.  Its a huge bummer.  This most recent mouse has acted the same as the first.  The scroll wheel starts clicking oddly and the page starts bouncing and eventually it becomes unusable.

 

Is there any way at all that I can replace the scroll wheel.  I dont want to order a 3rd Saphira, I just want mine to work right.

 

Any thoughts?

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Guest Tt Josh

I absolutely love the Saphira mouse.  I use my computer as a designer everyday 9+ hours and this mouse is perfect for design and gaming.

 

This is actually the 2nd Saphira that I have owned because the scroll wheel has broken twice.  Its a huge bummer.  This most recent mouse has acted the same as the first.  The scroll wheel starts clicking oddly and the page starts bouncing and eventually it becomes unusable.

 

Is there any way at all that I can replace the scroll wheel.  I dont want to order a 3rd Saphira, I just want mine to work right.

 

Any thoughts?

Hey double_cola, which country are you from? and when did you purchase the Saphira?

 

We might be able to have a replacement for you if it's still under warranty ;)

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Guest Tt Josh

Hey double_cola, please contact Customer Support for after sales service at:

 

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

 

and also keep me update on the issue after contacting out customer support. ;)

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Guest Tt Josh

Having the same issue myself. Scrolls down fine but up is a mess. Submitting to customer support with Serial now. Hope they can help because I really like this mouse and it's definitely still under warranty.

Hey ohgeegeorgie, please keep us updated on the issue after contacting our customer support ;)

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Guest Tt Josh

Same problem here, mouse bought on Dec '13. How can I contact Thermaltake in Spain?

Hey Formenager, 

 

Kindly contact out Europe Customer Support at support@thermaltake.de

 

They will assist you on the issue.

 

Keep me updated!

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This is their response:

 

This is the Thermaltake Customer Service Department Europe.

 

In case of warranty concerns, please first contact your local dealer for further assistance.

 

For direct service, please send us your defective product with a copy of your invoice, a description of the defect, and this mail for exchange.

 

Thermaltake Germany GmbH

RMA-CSD/EU
Oststr.26
22844 Norderstedt

-Germany-

Please note: you are responsible for the cost to ship your defective product back to us, while Thermaltake will take care of shipping the repaired part back to you via DHL.

 

I'll ask for a refund to amazon because shipping cost is almost 1/3 of the prize of the mouse! I'm sorry I won't buy another Thermaltake product.

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