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TT challenger unresponsive keys

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I  need  your help because suddenly my challenger prime keys won't register just happened today , I have been using the keyboard for almost 7 months now, the enter key is working but i can't type or do anything.Yes i have already tried in different usb ports and also another diff computer.Its still the same, the keys that are unresponsive are these ones : QWER, ASDF, ZXCV, CTRL, ESC, SHIFT. Others are working atm.
please help


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Could you please contact our customer service and we will have someone help you with the RMA:


USA / Canada :


Tel: Toll-Free 01-800-988-1088

M-F 9:00AM â€“ 5:30PM (P.S.T)   


Mexico :

Por Email: apoyotecnico@thermaltakeusa.com

Por Telefono: 01-800-823-2606

En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)   


Brazil: suporte@thermaltakebr.com


Asia: cs2@thermaltake.com.tw


Europe:  support@thermaltake.de

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