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Need help from a mod

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I've tried creating 3 different RMA requests using the following


2 at http://my.ttesports.com/index.aspx- been over a week now 

and 1 at http://my.thermaltake.com/index.aspx- been over 24 hours


none of which has been responded to.



Doesnt anyone here have any clue on where else I can reach out or what the expected turnaround times are?  This is regarding a tt esports poiseidon keyboard.  




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