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Can't use certain keys with the Challenger kb-chm

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I just bought my new Challenger keyboard and I cannot use the left shift key in conjunction with the qwer,asdf, or zxcv keys. The left enter key won't work as well. I ran the on-screen keybord and the shift key is being detected, but the enter key won't even respond. I googled some common problems and I assumed it was just gaming mode, but It didn't change a thing except enabled and disabled the windows key when I turned gaming mode on/off. This is very disheartening, I bought this as a gaming keyboard but if I don't have the main two keys to type with (and to game with) I can't even use it as a paperweight. Am I missing something? Is it a simple keyboard setting? Please help.

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Could you please try it on the other computer? If it still happens, please contact our customer service:

USA / Canada :
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   
Asia: cs2@thermaltake.com
Europe:  support@thermaltake.de

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