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Tt David
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Posts posted by Tt David
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Could you open your device manager, find your mouse, click your right button on it
Choose update diver software, find our software and refresh it
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Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
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I have tried emailing them and the email doen't work please advise me as to what to do now?
Regards,
Mike
Hi Mike, could you send the email to info@thermaltake.com , cs2@thermaltake.com
or http://my.ttesports.com/csWarranty.aspx
We've contacted our IT department and will fix the email problem soon. Sorry for your inconvenience.
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Can the side buttons on this mouse be completely disabled? I hit them accidentally and don't need them.
I'm afraid we don't have any software can turn off the side buttons.
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Hallo,
i ve the same issues like people before.
my keyboard is always double or tripple clicking a key.
i bought it 2 years ago in germany.
would should i do next?
Could you please contact our Gemany Branch here:
Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany
TEL : +49(0)40/30-85-86-0
FAX : +49(0)40/30-85-86-89
E-MAIL :
WWW :
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Could you contact our Japan customer service here:
http://my.ttesports.com/csWarranty.aspx
https://www.facebook.com/TtesportsJapan/?hc_ref=PAGES_TIMELINE
or email to: cs3@thermaltake.com.tw
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Could you reinstall the software: http://www.ttesports.com/Keyboard/217/CHALLENGER_Prime_RGB_Combo/productPage.htm?a=a&g=ftr
And follow these steps:
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
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after reading all faq/troubleshooting I cant seem to find any solution...
I've been using my Ttesports poseidon Z rgb keyboard feature for a while (maybe 3-5 days) but yesterday after updating the software, the config interface stopped working.
After force shutting the interface down I tried to re-open it, but nothing happenned.
Now all I can do is use the keyboard original presets,
So far I've tried uninstalling the software via remove program and eliminate all remaining file...
unplugging the keyboard (and force reset via Fn + esc)
plug keyboard back re-install software + re run update, nothing seems to work, the keyboard software interface wont ever show up.
Anyone with similar problems ?
Any help would be greatly appreciated
Could you follow the steps here: http://www.ttesports.com/files/Product_download/howtoupdatethefirmwareforposeidonz%20rgb(v2_20160624).pdf
And then open your device manager, click your right on the keyboard and refresh the software.
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Could you try it on the other computer?
If it doesn't work, please contact our customer service: http://my.ttesports.com/csWarranty.aspx
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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I've the same problem , im from latÃn América. Please help me , the mouse suddenly stop and i dont know what to do.
Help
Could you describe the question more clearly?
You can test it on the other computer, if that doesn't work then please contact our customer service.
If that works, please go back to your computer, open the device manager and find you mouse.
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I am getting repeating keystrokes on the FGH line of the keyboard.
I am on Long Island, in New York.
Could you please contact our customer service:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
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Please contact our customer service and someone will help you with the issue
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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hi! want to know if i can set the mouse color to RED but runs at 2400 dpi?
Sorry it can't. But you can change the light effect to spectrum running
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If that still happens please contact our customer service:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Thanks for the help, I've had someone to talk to that has taken care of everything.
Great!
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We don't have any customize software for this earphone. Have you tried another mic on your computer before?
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Same issue! I bought this keyboard in 2014 and had it replaced once already in 2015, now I'm facing the same problem! It's a great keyboardd until it staarts getting faulty, which happens aaabout a year or so. I bought it from the USA bt I'm now in Indonesia. Any tips? I've emaailed TT and messaged them on fb, no response
SEND HELPPlease contact our customer service here : http://my.ttesports.com/csWarranty.aspx
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Unfortunately it seems that my Poseidon Z illuminated is also affected with this double-stroke issue. As far as I can see at least four keys do not work correctly. How can this be solved? I am from Poland.
Thank you and best regards.
Please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
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Please contact our customer service here:
http://my.ttesports.com/csWarranty.aspx
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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I tried doing this but doesnt seem to work
Could you try this keyboard on the other computer?
If that still happens, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Download link: http://www.ttesports.com/files/Product_download/challengerprimegamingkeyboarddriver_us_pb_sp_th_tk_v3.0.zip
Could you try this keyboard on the other computer? If that still happens, please contact our customer service here:
http://my.ttesports.com/csWarranty.aspx
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Could you try to reinstall it?
Reinstall step
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
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Hi there, we'd like to recognize if that is the problem of the hardware or the software. Could you follow these steps and see if that help or not:
1. Try on the other computer
If the mouse doesn't work, please contact our customer service for RMA: http://my.ttesports.com/csTech.aspx
If the mouse works, please go to step two.
2. Reinstallation AP
1. plug out your mouse
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\Tt eSPORTS THERON PLUS and clean all files
4. restart your computer
5. plug in the mouse
6. install AP
3. If the software still can't find your mouse, please go to the device manager. Press your right button on the mouse and refresh it by our software.
Challenger Prime RGB Combo
in Gaming Keyboards
Posted
Software