[Problem with CHALLENGER PRIME]

Could you please try our software: http://www.ttesports.com/Keyboard/217/CHALLENGER_Prime_RGB_Combo/productPage.htm?a=a&g=ftr

[Meka G1 annoyng problem]

Can your keyboard work on the other computer? 

[TT ESports Shock Microphone Issue]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[double left clicking? plz help]

Does it happen on the other computer?

[Backlight flicker issue that causes disconnect briefly on Challenger Prime KB-CHM]

does it happen on the other computer?

[Poseidon Z RGB brown trouble]

Thank you. You can also contact https://www.facebook.com/Thermaltake.Germany/?fref=ts or 

Thermaltake Germany GmbH
TEL : +49(0)40/30-85-86-0 
E-MAIL :info@thermaltake.de 

[Cronos Riing RGB 7.1 Mic Quality Issues]

Thermaltake Australia and New Zealand Pty Ltd.

60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA 

TEL : +61 (03) 9544 6587 

E-MAIL : nasser@thermaltake.com.au

[Ridiculously long response time for support.]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Challenger Prime RGB keyboard not recognised]

Did you try the keyboard on the other computer?

[Poseidon Z RGB - Chatter, double key strokes on Keyboards]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Poseidon Z RGB brown trouble]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Commander Multi Light Mouse issues]

DPI Button	DPI Level Changer
DPI Button + Scroll	Change Lighting Effect (Static or Spectrum Running)
DPI Button + Left Button	Turn On/Off Light
DPI Button + Mouse Button 5	Spectrum running speed up
DPI Button + Mouse Button 4	Spectrum running speed down

[POSEIDON Z RGB New Software Updated]

I'm sorry that our software didn't support UK layout for now. We will update a new version soon.

[Poseidon Z RGB - Chatter, double key strokes on Keyboards]

On 2017/8/15 at 11:55 PM, scytale said:

Same douuble tappinig issue in a Poseydon zbluue

Please contact our customer service http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[[UK] Rob Deluce]

Looking for your own gaming station? Rob Deluce's #TteSPORTS setup fits all your needs. Take a look and commend below!

 

[Commander Gaming mouse DPI]

Sorry we only offer  800/1200/1600/2400 DPI

[VENTUS Owner's Club]

I'm afraid no...

[Commander Gaming mouse DPI]

Which one?

http://www.ttesports.com/Keyboard/213/COMMANDER_Gaming_Gear_Combo_Red_Light_/productPage.htm?a=a&g=ftr 

http://www.ttesports.com/Keyboard/224/COMMANDER_COMBO_Multi_Light_/productPage.htm?a=a&g=ftr

[Tt esports Black V2 Mouse (Device Descriptor Request Failed) NOT WORKING.]

I think that may caused by the hardware problem. Could you please contact our customer service and replace a new one?http://my.ttesports.com/csWarranty.aspx 

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Major issues with Poseidon Z RGB (Cherry Brown) - Lighting/Programming/Windows 10]

Thank you too

[LEVEL 10M]

Have you tried on the other computer?

[Major issues with Poseidon Z RGB (Cherry Brown) - Lighting/Programming/Windows 10]

After discussing with our engineer, it seems that your firmware is broken...

The only thing we can do is the refresh your firmware version

 

If it still can't help, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx 

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

 

[Major issues with Poseidon Z RGB (Cherry Brown) - Lighting/Programming/Windows 10]

Could you please try to do some testing?

1. Use the same pattern on Ripple effect (customized)

2. delete the pattern and build a new default one (Red to black) then apply on Wave effect

3. change the color from black to blue then apply

[Poseidon Z Issue /:]

14 hours ago, Jim2029 said:

Don't waste your time with this company. I sent mine in last year after making my post, as someone contacted me with Ann the needed info to warrenty it out. Mailed it off... Never seen a new one. Called and they had no record of it. They lost my business for life. 

Hi Jim, really sorry for your case. Could you please message your contact information so we can help you with the RMA?

[Posiedon Z RGB (brown) - multiple issues]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de