[Software Problem]

This is the 2nd purchase I have made of the Thermaltake keyboard mouse combo and the software still won't open.  I can see it has downloaded but it won't let me open it so I don't have any keyboard functions.  If someone can provide advice, I would greatly appreciate it.  Thanks.

[Software Help Please]

Can someone please help me with a software issue?  This is the 2nd thermaltake keyboard and mouse combo I have tried and I can't get the software to work.  It acts like it downloaded but I can't open it.  I can't get the macros and other keys to work without it.  Any thoughts/ideas/fixes would be greatly appreciated.