[DPSG software not working.]

Hi all,

I bought a Toughpower DPS G RGB 850W Titanium power supply, and I can't make the software work.

Fist, the led ring is not working, I suppose I must use the software to make it work.

If I try to install the DPSG2.0 app (Tt_DPSapp_V2.4.2_20170208.exe), even running it as Administrator, I have an error not allowing me to install the software: No device detected.

If I install the older version of the DPS software, I can install it but right after launch I have a "Connection Fail" error.

In Device Manager I have an unrecognized USB device.

 

 

The PSU is connected via USB using the front USB ports.
I tried both ports on the Motherboard (Gigabyte Aorus Gaming 8), and also a rear port using another cable, same result.
I installed Adobe Flash manually (a shame I had to do that in 2017), but nothing changes.

​My OS is Windows 10 Pro 64Bit.
 

I spent hours in making this work, please I need help fixing this, or I will return the product since does not do what advertised.
Thanks