[Software cant recognize the new Riing 12 RGB Fan TT Premium Fans.]

On 2016-12-24 at 7:18 AM, Kervin Aquino said:

I have the same issue. My Tt Riing 140mm RGB premium edition cant be detected by the software also. Been reinstalling the software many times and its weird that everytime i have installed the software. my PC crashes. How can I request for a new controller? im from Philippines.
PC specs:
Windows 10
i5 6600k
gtx 1060
8gb ram

Kervin Aquino. I had exactly the same issue as you. It was a software problem. I downloaded the software for the 'Riing Premium Edition' instead of the 'Premium PLUS Edition' which I suppose is the fan you bought. Here is the link for the latest driver:

http://www.thermaltake.com/Cooler/Case_Fan_/Riing/C_00003016/Riing_Plus_12_RGB_Radiator_Fan_TT_Premium_Edition_3_Fan_Pack_/Support.htm

Let me know if you managed to fix the problem.