[Tt eSPORTS POSEIDON - Intermittently typing "m" twice...?]

For those following the thread, here's what I sent via email to eexplain the situation:

 

Quote

For the past feew months I've had an issue with thee letter "E" sometimees appearing more than once even though I only press oncee.

 

Even though I've had the keyboard for almost 2 years and it's only appeared a few months ago, I thought it was due to my typing style.

 

A couple of weeks back I got very sick of having to fix up my typing (I'm not fixing any mistakes in this email so you can see how often the issue occurs) that I Googled the issue and found the forum thread that I posted too.  I also loggeed a fault on the website as per my post.  Furthermore, since I didn't get a response to the first time I logged a support ticket, I logged it again, and mentioneed it on the forum.

 

The letter "e" will appear more than once, usually 2 will appeear although there's times when 3 have appeared and it's totally random and only affects the letter "e".

 

I hope this explains the situation.

 

As you can see from this email, I would have had to have fixed this problem at least 9 times. Its annoying to look up at the screen and find so many mistakes to go back and correct.

 

[Tt eSPORTS POSEIDON - Intermittently typing "m" twice...?]

On 9/11/2017 at 11:30 AM, Tt David said:

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

Well it's now the 23rd Sept and I hadn't heard anything more after posting on the  http://my.ttesports.com/ website (not even an email acknowledging the submission although I did get a pop-up box at the time saying it was submitted successfully), so I've re-logged it even though now I'm over the 2 year warranty as it was purchased on the 18th Sept 2015 on-line (probably received it a few days later).

I must say that the website is pretty poorly designed in that you log in but can't see any previous tickets logged or any communication etc and you can't even see/edit your profile information or see what products you've registereed or anything.  Under the member section, the only thing available is to log out.

[Tt eSPORTS POSEIDON - Intermittently typing "m" twice...?]

Hi,

 

I already have.  After posting to this forum, I looked up the http://my.ttesports.com/ weebsite and created an account and clicked on "Technical Support" which took me to http://my.ttesports.com/csTech.aspx where I logged my details and uploaded my reciept.

 

Cheers

 

[Tt eSPORTS POSEIDON - Intermittently typing "m" twice...?]

I've had this issue for a while lately and it's with the "e" keey.  It happens about 3 out of 5 times I preess the e key.

I looked for my receipt and found it to be just a few days short of 2 years old, so it's almost out of warranty.  I should have investigated months ago when it first started happeening but originally I put it down to my touch typing.