[Thermaltake DPS G App2.0 Smart Software]

Is there anything special I need to setup in the Bios?  My DPS 850 Gold isn't being recognized by my PC.  Windows 10 and an Asus Prime Z270-A.  I reset the Bios to factory defaults.  Tried connecting using the supplied cable to an on-mobo USB header.  Also tried different cables to USB 2.0 and 3.1 ports on back.  Still not being recognized and nothing in Device Manager like unknown device.  Should I take it back or get it tested?