Good afternoon,
After having recently purchased new and installed this item, I am unable to see the fan controller via the software. I have done extensive research and ensured everything is plugged in properly however I am reading that it may be an issue with the controller port size and or usb cables included? I have attempted the many solutions posted online to no avail. My system is detailed below, please let me know if this needs a new fan controller or something else? Any information concerning this matter is greatly appreciated, thank you.
i7 7700k
asus tuf mark 1 z270
trident z rgb 3200
asus rog strix gtx 1080 ti
thermaltake grandpower rgb 850w