Hey Thermal Mike,
I went through your online zen desk portal that i got redirected to from your thermaltake support site.
I requested a Core X9 Vented side panel, and a HD Bracket kit (I.e 3 HD bays, and a Fan Mount).
I submitted the ticket on the 26th, and resent it to sales@thermaltakeuse.com on the 28th. The ticket request number is 43284.