[Help with TT sync controller (CL-O015-PL00BL-A)]

The software is needed to control the fan speed and to edit the lights more in depth. 

[Help with TT sync controller (CL-O015-PL00BL-A)]

Gigabyte Aorus Gaming 7

16GB Ram

Thermaltake 360 FLOE AIO

Riing 20 Fans

Thermaltake RGB Plus software version 1.2.3

 

I installed the TT sync controller TT premium edition today and when I load the TT RGB software I got the error code (H_0x_0001). It said the controller could not be found. The fans are spin

Previously I had the controller that came with the Thermaltake 360 FLOE AIO, it worked 100% with the software. I upgraded to the (CL-O015-PL00BL-A) so I could install the Riing 20 fans that I got. 

The SATA cable is plugged in, the cable is plugged into my motherboard on a 5v LED header labled as a VDG header on my motherboard, the fan cables are all plugged in numerically and the PWM cables are installed correctly. 

I uninstalled the software and reinstalled it but it still doesnt work. 

Do I need to switch the VDG header to 12V instead of 5V? 

I tried to be as informative as possible, if i missed anything I will add it or answer any questions.