[TT RGB Riing Plus Software causing AMD GPU Driver HARD crash]

On 12/13/2018 at 11:34 AM, PikleRikle said:

I am sure glad this thread exists. I was having similar issues. My build is about 3 months old and last week my system started crashing. Either the GPU crashes, leaving all fans and RGB on, or it totally shuts down. Once or twice it would reset, but would then immediately crash. After installing a new PSU, swapping for some borrowed ram, wiping my nvme drive and nearly pulling my hair out, we found this thread. Uninstalled TT RGB Plus and the problem went away completely. 

Specs; 

Asus ROG x470-F

AMD Ryzen 7 2700

Zotac 1070ti AMP! Edition

Corsair Vengeance RAM (16GB)

Corsair RM750X (This replaced the Rosewell HIVE 750 that was originally there, so there goes an extra $100 that I didn't need to spend)

TT Pure Plus 12 fans and controller

Thermaltake F31 case 

 

I hope TT finds a solution to this issue, I now have basically no use for this $75 fan kit. 

I have the ASUS X470-F board and a 2700X also, and am having hard crashes and/or reboots any time the TT software is running. Close/uninstall the program, then it's rock solid stability. Been having these issues for months. I replaced my RAM, GPU, and PSU (twice) before finally figuring out it was the Thermaltake software causing crashes.

Just for more clarity, I have already had the Ryzen updated controllers sent out to me by my local RMA team, so it's not that.

Was hoping it was a graphics driver crash, so I swapped out my AMD RX 580 8GB for a NVIDIA 1070 8GB, but it made no difference. Still crashes.

Also to note, the hard crashes trips a safety feature in the motherboard or PSU (Thermaltake Grand 850W RGB Gold), that makes my computer inoperable until it clears itself. Sometimes it takes hours. Push the power button and no sign on life whatsoever. I find unplugging the ATX and CPU connectors from the motherboard clears the problem faster.

Real fed up at this point. I want to throw the Thermaltake gear in the bin, but I've spent over $650 Australian on the cooler and fans (Floe Riing 360 with 3x 120mm Riing Plus, 3x 120mm Riing Plus on the front, and 4x 140mm Riing Plus on the top and rear). 

Sort it out.