[TT RGB Plus software not working after sleep TEMPORARY FIX]

This is still an issue. My correspondence with Thermaltake customer support:

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Hello. After installing these and spending a fair amount of time muddling through learning how to use the software, I have determined that there is a bug of some kind.

First of all, outside of simply designing a more intuitive fan control software, you should at least have some better resources to explain the functions of the controls. I watched dozens of videos about the fans and software to try and make sense of it before I even knew enough to try and troubleshoot the rest. As a UX researcher and designer, I can tell you that barely any of the available functions of the software are clear and behave the way I would expect given their UI, and what the fans are capable of. Spend some time and money on User testing, because you have obviously designed it without the least bit of understanding of how difficult it is for even an experienced UX researcher to figure out. I digress though.

The real issue I have come across is that if I put my system to sleep, (windows 10) and then wake it up, the fans no longer respond to the software until I quit the application and relaunch it. Also, I am using two control modules each with 3 fans, and for some reason if I have two different profiles active on the two modules, When the system wakes up, the two are switched. In my system I have two 360 radiators in a custom loop configuration. One is setup as intake and the other exhaust. I set the intake fans at a higher speed to encourage positive air pressure, so the two profiles switching results in the opposite and is a real problem for dust management.

I have checked and rechecked all the connections, and they all appear to be good, which is expected since they behave normally outside the wake-up scenario I described. I tried uninstalling and re-installing the software with a few different versions available on your sites. All with the same result.

I will be very disappointed if I cannot find a solution to this, as I love the quality, appearance, and performance of these fans outside this issue. These also just replaced a set of Enermax fans that ended up having bearing issues after a few months, so I don't relish the lengthy process of shopping for a third competitor's product and reassembling my system for the third time in a short period of time.

It seems that there are some other people in your online community that have experienced similar issues and haven't come up with a solution. Please let me know that this is something you will resolve in your software.

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CS05 (Thermaltake Technology)

Jan 22, 12:27 PST

Hello Brian,

The best way to resolve the way issue would be to turn off the TT RIING Plus software and turn it back on once your system is awake. This software requires constant connection with the controller. Since software can't run in sleep mode it interrupts the constant connection between the software and controller. This is the main cause it can't run after because it interrupts the needed constant connection. When your computer goes in to sleep mode it its cuts power and puts everything and including programs in to a suspend mode.  For something that requires constant connection it will crash and will not work until you restart the Application.

Thank You
Best Regards,
Thermaltake Customer Service

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Talbotini

Jan 22, 12:34 PST

So you are telling me you expect users to have to go through that on a regular basis to use your software/hardware?! That’s absurd. Can’t you work on patching the software so it renews it’s connection to the fans on wake? No other RGB fan software has this issue, so why are you acting like it’s normal and not fixable?

I’ll be returning these unless you can provide a better solution.
800-988-1088 (M~F) 9:00am - 5:30pm

CS05 (Thermaltake Technology)

Jan 23, 11:44 PST

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Hello Brian,

 Please note that our program does require a constant connection to operate, and the Sleep operation interrupts this connection. There is currently no way to patch this issue or a workaround that would maintain a constant connection through a low-voltage Sleep state. 

Thank You
Best Regards,
Thermaltake Customer Service
800-988-1088 (M~F) 9:00am - 5:30pm