[TT RGB Plus crashing after launching]

Hello everyone,

 

i write you this message because i’ve just bought the Pure Plus 12 (pack of 3), Premium Édition.

I put them in my computer and it works. So, i tried to download the software TT RGB Plus, to control the lights... but at the moment when i finished to install it, my computer constantly crashed !

I can’t launch the software, it crashed. I also got Windows blue screen 3 Times; and the biggest problem is the screen freeze. 

The only solution i’ve got is to remote the software. Do you have any solution?

 

(My CPU is a Ryzen...)

 

Thanks!