[Thermaltake USA Support - Contact and RMA Info]

I'm trying to get a replacement g21 left side glass, how do I go about doing that?  It seems no one picks up the phone when I tried calling and even left message.  Email is a joke, as they only seem to respond to the first message than you never hear from them again.  This is poor customer service and in the future I will not consider Thermaltake for this soul reason alone.