[View 37 ARGB Fan problem]

I am so thankful to find this thread though I am sad to see there is no resolution.  My boyfriend and I have been working on building him a kicking gaming rig and this was HIS choice of case.  We are using the ASUS tuf gaming plus WiFi x570 (great name huh, so creative).  We have this paired with a ryzen 5 3600x.  I have tried swapping the location of all the fans and still only the one in slot one works,  currently set to top front fan.  As a experiment I left the first fan unplugged and none of the LEDs worked, not even with the built in controller.  I will be contacting ASUS next just to try and solve this from both ends.  Hopefully a resolution will be found soon.