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eligri

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Posts posted by eligri

  1. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    On 5/13/2019 at 4:01 PM, Malloc said:

    Hi ThermalMike 

    I have a problem with the whole RMA situation and riser cable, I only purchased the Thermaltake because of the video I saw with Linus, however, I had no idea about the different Quality cables and frankly why would you even make a cable without shielding.

    HERE is what I sent an RMA request form     RMA Request Number: T130565  

    Brief description on the issues you are having  -  
       ------Extreme amounts of RF/EM interference making my tv blackout or scrambles its signal real bad with this cable installed, and I'm not sure if it is part of the cause however since I installed the cable I have burned up 5 video cards / rebooting issues , never even thought anything about the cable having issues causing problems since I saw Linus talking about Thermaltake Riser cables then I noticed after my problems  you sent him  premium cables and not all your cables are of the same quality , however I accidentally came across all the problems people are having when someone asked me if I had one installed from all the issues I was having , I replaced several video cards  and a motherboard and spent hours/days/weeks, trying to test everything wasting my life trying to get my computer to work, minimum, bare minimum I feel you should give me a refund of the price I paid & send me a premium riser cable .....
     
    1. Motherboard Make/Model   -----  Maximus XI Formula 
    2. GPU Make/Model       -----------    Asus RX-STRIX-590 /Asus  RX 580 STRIX  T8G  / Asus RX580 OC / XFX RX580 / XFX RX  590  / XFX RX 580 GTS
    3. Your invoice/receipt   ORDER DATE:             12/20/2017VIEW & PRINT ORDER DETAILS Order Total: $27.41 Order # XXXXXXXX Thermaltake TT Gaming PCI-E x16 3.0 Black Extender Riser Cable 200mm AC-053-CN1OTN-C1Sold and Shipped by NeweggQty: 1

    i received email confirming the RMA however first being told i do not have to send the old cable back ( and that being said in this forum and all throughout the whole RMA process, then I was told that you guys will not do a refund or replace with a better cable and that I had to send the old cable in before they send me out a new same cable.

      Do you see where I am starting to have a huge issue?

    first off why am I being told that I have to send in my old cable when the RMA process says I do not, I Spent good money on a garbage cable that you will not refund? and then offer to send me another same Quality garbage cable? why would I want another piece of crap cable?  after me spending my personal time trying to diagnose & replace 6 Video cards 2 Motherboards 1 Power supply & RAM diagnosing and me complaining to the Manufactures and waiting for RMA's not being able to play my games for almost a year.

    I feel I should post this issue on several Social media about how TT treats an issue like this without a refund or upgrade, even though the cost is not a whole lot the problem is your company has affected a lot of people and wasted time of everyone owning this cable & I am surprised there is not any class action as I have heard from some other people.

    Same issue here!
    Replaced powersupply once, luckily no more. 2 years of my (then high-end, now old) computer being unusable. Constant screen crashes and other issues. Culprit? Thermaltake core P5 riser cable.

    Had this been a fair world, TT would have owed me a shitload for having this computer on the wall aging. But I realize that won't happen. However, a replacement cable should be offered. I've sent them 5+ emails, been forwarded once, then 3 weeks of getting ignored. No responses to emails, NOTHING.

    Going out and buying a cable. Shame on you TT! Never buying from this crap brand again. 0 quality control, and -1 customer service.

  2. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    For f**** sakes. Been having non-stop 2-3 second crashes on my gpu for 23 months now, replaced tons of parts. Now I found this thread, and I'm pretty #### sure it's the riser cable causing issues. No problems what so ever with thermals, tried multiple reinstalls of windows, and different drivers. Even got a new PSU, thought it could have been voltage sag. 

    Running these specs:

    Vega 64 MSI

    Z97-a mobo

    i7 4790k cpu

    16gb corsair (4x4gb) Low Profile

    Thermal Take core p5, with riser cable. 

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