[TTrgb Plus Software seems to kinda stink for me]

I honestly dont get it.... I bought the Floe Riing 360 PREMIUM and the software never works. Itll work only once and then will no longer open anymore after. Ill have to go into my "users" and delete/re-install this program every time i go ahead and want to switch things up. After restarting/ turning off my pc the software then no longer opens. I have no clue as to why it does, the lights will then desync to what i had them before and then everything goes haywire on me. Im getting really tired and frustrated with this cooler, i shouldnt have this happening to me when paying for this "premium" stuff