[Riing QUAD 12 / sound output problem]

Well Good luck.. 
The only answer I got from them was to reset the controller dip switches, then to uninstall TT RGB PLUS and to install the outdated version of it.

But still many problems.. and no more answers. 
They need to update their software quickly and CORRECTLY this time.. 

anyway, feel free to share if you find anything interesting! 
Cheers

[Riing QUAD 12 / sound output problem]

Hey,

Thanks for the answer.
The controller and fan don´t have any particular problems, they work fine.
I believe the problems only come from the software.
Now that I don´t add any sound output device, anymore, they seem to work ok.
But for exemple I cannot set the RIng plus and the Quad at different settings, anytime I leave the software and come back to it, they just duplicated they settings (Speeds, and colors)...

Anyhow I´ll let it be this way for now and I´ll wait for a updated version of TT RGB to come out. 
But so far I´m fairly disapointed by Thermaltake. Considering their high price..

[WARNING-DO NOT BUY: TT Premium RIING Software Controlled fans]

14 hours ago, Zagdima said:

You can buy fans. They are ok. But software and controllers maybe bad. So if you have fans working. just connect them to corsair controllers or any other.)

Of course you need to know how to connect. But it is rather easy.

How can you connect their specific 9pins to another brand controller? and can you actually control them?

[Ring Quad Fan Issues]

Hey,

I bought some of the Riing Quad last week.
From my experience with these:
For the power connector, you mean the cable from your controller with the Molex connection?
It worked for me, but they can be a bit tricky to connect, just make sure they are fully in. If it still gives you trouble, do you have some other TT controller that you can use to check if the problem comes from the cable itself?

Regarding the software, I´ll be painfully honest, It Su***, it´s really bad, on my side every single time I plug some audio the software crashes.
There seems to be no communication from TT RGB PLUS and NEON Maker. 
I'll copy you the answer I received from Thermatake Support :
 

Quote

The latest software update did fix a couple of old issues but created a few new ones as well. The older version is more stable than the current. Follow the outlined procedure to fully uninstall any software pertaining to the update and the link will provide you with the previous build. 

Here are steps to remove the software. You will want to start with View hidden files and folders in Windows 10 . You can search online for instructions control panel making folder files visible. Once you have done this you can open your local drive and open Users Folders. Once in Users folder you will open the file computer name and it should show folder AppData and in that folder you will find Roaming Folder. Once you open the Roaming folder you will want to delete any TT Folders/Files. Once your done removing the hidden file uninstall the RGB Plus Software and then restart the computer. Once you done this you will need to install the new version again of the RGB Plus software linked below.

Old version download link: https://file.thermaltake.com/file/software/TTRGBPlus_Setup_133_x64.zip

So there you go, they just suggest to roll back to previous version. it´s a bit better, but it doesn´t really fix anything.
So the best we can hope for is for TT to release a new software corrected with all these bugs. 

Good luck

[Riing QUAD 12 / sound output problem]

Anyone can help ? Please

[Riing QUAD 12 / sound output problem]

Hi everyone! 

I just finished my new Rig but i'm fairly disappointed by Thermaltake Riing Quad.. 
I'll copy you the message I have sent to support :

Quote

Hello,
I have recently bought 3of these fans, RIING QUAD 12 Radiator Fan. 
They are connected with the split USB to the motherboard (3 fans on one controller). 
The other usb end goes to a floe riing RGB 360 TT Premium (3 fans plus CPU pump RGB on the second controller). 
The motherboard is a AORUS X570 Master, with a Ryzen 9 3900x.
The initial set up was fine, however I started to encounter several problems.

First, whenever I connect some audio output/input to the computer, the 3 fans loose their colors and speeds and they go back to full speed, rainbow colors. The app TT RGB PLUS doesn't recognise them anymore.
I have to open neon maker to have them detected once more.
Then, When I change the Audio source, the TT RGB Plus app send me this message: 
"the audio source output could not be received, Please check the audio source output whether is occupied"
Ultimatly this audio detection on TT RGB Plus makes it all crash.

An other problem I Encountered is that The TT RGB Plus software copies the setting from the Floe Riing to the Riing Quad when the program isn't "open".

Finally, the software itself (TT RGB Plus) seems to crash every now and then. And at every start from windows it displays a message that the controllers aren't fully populated. 
But strangely I found out that the previous version of TT RGB Plus ( 1.3.3) seems more stable than the latest version (1.3.4).

These are a lots of problems for some high end fans. 
I'm looking forward to hearing from you with a solution on these problems.
Regards

This basically resumes the different problems I'm having. if any of you has solutions.. I already read a lot of threads about these. But it seems that thermaltake doesn't offer a lot of support..

My config is as followed:

AMD Ryzen 9 3900X
Gigabyte Aorus X570 Master
G.Skill Trident Z Neo 2x 16Gb DDR4 3600
Gigabyte Aorus RTX 2080 Ti extreme
Seagate Barracuda 510 1Tb
Case: Lian Li PC-O 11 Air

for cooling: 
Thermaltake Floe Riing RGB 360 TT Premium Edition ( unfortunately the length is too short, so I had to put the pump upside down, what a bummer.. ) 
Riing Quad 12 RGB Radiator Fan TT Premium Edition 3 Pack - White (the one with these issues)
Lian Li case fan (2)

I'm running all latest versions of drivers and windows 10 Pro 1909.
(Except for TT RGB Plus version 1.3.3, because 1.3.4 seems even worse)