[Riing Plus 14 Fans aren't spinning]

On 6/27/2020 at 5:03 AM, Tack said:

 

Honestly it sound like you need to do a rma and request a new controller. The fans should spin even if configured incorrectly. The fact that it changes when you re-seat thing is very odd. Might want to look over the power connector to the controller.

RMA Support (North America): https://support.thermaltake.com/RMA_Agreement.aspx
RMA Support (Global): https://my.thermaltake.com/csErma.aspx

I'll have a look into this, thanks.

[Riing Plus 14 Fans aren't spinning]

Hello,

I have a Thermaltake "The Tower" case, which for those of you who aren't familiar is a very large case.  I have 10 of the Riing 14 Plus Premium Edition fans installed in this case, 5 on each controller, 2 controllers total.  All of the fans light up just fine but I get an error that says something like "Controller #2 Error" and two of the fans in the case don't spin. I tried unplugging and re-seating all of the fan cables back into the controllers but this only changed which 2 fans weren't spinning.

Any tips on how to get ALL 10 fans spinning at once?