[Riing quad spin but no RGB]

So I had the wrong controller for the riing quad fans in the box! After being sent a new controller and cables all the errors I was previously getting have been fixed however now only the fan plugged into number one position on the controller connects to the software. I have tried all the fans in every position it is the only one that works. 

So I have an open air case with only one controllable fan with the other one staying in default rainbow setting. looks great 👎 

I have since tried to make contact to get this issue sorted out but I believe thermaltake have just wiped their hands from this as I already have been sent a new controller.  Is this a simple fix? Am I doing something wrong here? who would know I am getting no communication.