[Problem with my new Challenger Prime]

Hi Ant695, please contact our customer support for the region at support@thermaltake.de and we will have our local to assist you on the keyboard

I emailed them on thursday of last week the 20th of august and have yet to recieve a reply.

[Problem with my new Challenger Prime]

Ireland.

[Problem with my new Challenger Prime]

Just set up my new challenger prime today but some of the keys aren't working properly. If I press e I get eq on screen same if I just press q. If I press l I get lj on screen and same if I press j. If I press = I get =+ if I press shift + then I get ++ or it does + non stop.

 

Is there something I can do to fix this or is it just a bad unit. Otherwise I really like this keyboard but obviously cant use it as is.